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Lost Saorview Channels After Getting Sky Q Installed. Need Help Please.

  • 21-12-2017 7:57pm
    #1
    h7nlrp2v0g5u48
    Closed Accounts Posts: 1,544 ✭✭✭


    Three weeks ago i changed from Sky+ to Sky Q whatever way the Sky engineer connected the Sky Q Box to my Pansonic Viera TV leaves me with the loss of my Saorview channels. I was wondering should I ring Sky and ask them to send out an engineer as I am at a loss of the Saorview channels after switching over and will I have to pay for the engineer to make the call out.? Any advice would be appreciated.


Comments

  • #2
    Thurston?
    Closed Accounts Posts: 2,278 ✭✭✭Thurston?


    If the Saorview signal was sharing a cable with satellite, this arrangement won't work with Sky Q, & you'll need a separate cable run for Saorview.


  • #3
    h7nlrp2v0g5u48
    Closed Accounts Posts: 1,544 ✭✭✭h7nlrp2v0g5u48


    Thurston? wrote: »
    If the Saorview signal was sharing a cable with satellite, this arrangement won't work with Sky Q, & you'll need a separate cable run for Saorview.

    As far as I know It was so is this up to Sky to sort this problem out or will I have to pay for a different engineer to put on a separate cable?


  • #4
    The Cush
    Registered Users, Registered Users 2 Posts: 15,889 ✭✭✭✭The Cush


    natashaob6 wrote: »
    As far as I know It was so is this up to Sky to sort this problem out or will I have to pay for a different engineer to put on a separate cable?

    At this point it will be up to you to sort, on the day they may have run the extra cable if you asked.


  • #5
    h7nlrp2v0g5u48
    Closed Accounts Posts: 1,544 ✭✭✭h7nlrp2v0g5u48


    The Cush wrote: »
    At this point it will be up to you to sort, on the day they may have run the extra cable if you asked.

    Thanks for that. I guess I will have to get a local engineer out to sort it out. Never thought of checking everything was ok before the Sky engineer left. My mistake.


  • #6
    Thurston?
    Closed Accounts Posts: 2,278 ✭✭✭Thurston?


    I'm probably not the only one that's curious as to why you'd go to trouble to get Saorview restored when you've Sky Q at the same TV?

    The Saorview signal must have been feeding other TVs?


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  • #7
    h7nlrp2v0g5u48
    Closed Accounts Posts: 1,544 ✭✭✭h7nlrp2v0g5u48


    Thurston? wrote: »
    I'm probably not the only one that's curious as to why you'd go to trouble to get Saorview restored when you've Sky Q at the same TV?
    I had a cable running up to my daughters room and she would watch a lot of shows on RTE2, b3 and 3e but these have disappeared as well so I would like to get Saorview back up and running for her and besides I forked out for a tv with Saorview built in and a digital aerial.


  • #8
    Thurston?
    Closed Accounts Posts: 2,278 ✭✭✭Thurston?


    Sorry, reposted there when I figured there must be another TV involved.

    There's no such thing as a 'digital aerial' BTW.


  • #9
    mickdw
    Registered Users, Registered Users 2 Posts: 23,730 ✭✭✭✭mickdw


    Ive seen time and again, the sky installers dont give a damn about cabling as long as they can get what they need from dish to box position.
    I have not had a sky installer for years but typically get the job of restoring channels to other tvs etc for family when sky man is gone. Ive now advised family to point out what systems are in place to installer before he starts and check after.


  • #10
    h7nlrp2v0g5u48
    Closed Accounts Posts: 1,544 ✭✭✭h7nlrp2v0g5u48


    Thurston? wrote: »
    Sorry, reposted there when I figured there must be another TV involved.

    There's no such thing as a 'digital aerial' BTW.

    Oh my mistake. Would I be right in calling it a digital terrestrial aerial.?


  • #11
    h7nlrp2v0g5u48
    Closed Accounts Posts: 1,544 ✭✭✭h7nlrp2v0g5u48


    mickdw wrote: »
    Ive seen time and again, the sky installers dont give a damn about cabling as long as they can get what they need from dish to box position.
    I have not had a sky installer for years but typically get the job of restoring channels to other tvs etc for family when sky man is gone. Ive now advised family to point out what systems are in place to installer before he starts and check after.

    I have now learned to ask the engineer in future to check that everything is the same after he has finished doing his job.


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  • #12
    Thurston?
    Closed Accounts Posts: 2,278 ✭✭✭Thurston?


    natashaob6 wrote: »
    Oh my mistake. Would I be right in calling it a digital terrestrial aerial.?

    I'd just call it an aerial. It only has to respond to the band of radio frequencies that are in use, it doesn't know or care what information is contained therein.


  • #13
    Thurston?
    Closed Accounts Posts: 2,278 ✭✭✭Thurston?


    natashaob6 wrote: »
    I have now learned to ask the engineer in future to check that everything is the same after he has finished doing his job.

    Would it not be worth complaining? Is the 'talk to' forum still here?


  • #14
    h7nlrp2v0g5u48
    Closed Accounts Posts: 1,544 ✭✭✭h7nlrp2v0g5u48


    Thurston? wrote: »
    Would it not be worth complaining? Is the 'talk to' forum still here?

    I'll give it a try. Can't hurt to ask.


  • #15
    STB.
    Registered Users, Registered Users 2 Posts: 5,380 ✭✭✭STB.


    @ OP. You need to find out where the saorview aerial feed was being combined with satellite in the past.

    And if its in your attic, I cant figure out why the Tv in the bedroom doesnt work, unless the installer disconnected a load of cables somewhere. Find the disconnection points. You need to identify where they are.

    The aerial isnt mounted on the dish outside is it ? If so that makes a little sense as someone has eliminated the diseqc switch that was there. Ring Sky and tell them they have taken one of the cables that was feeding your aerial connection for their satellite q system and that you want them to run a second cable so you can record etc and want your aerial connection reconnected


  • #16
    Thurston?
    Closed Accounts Posts: 2,278 ✭✭✭Thurston?


    STB. wrote: »
    ... You need to find out where the saorview aerial feed was being combined with satellite in the past.

    And if its in your attic, I cant figure out why the Tv in the bedroom doesnt work

    It doesn't work because the aerial feed first went to the Sky box, with the Saorview signal + Sky RF output sent to the other room.


  • #17
    Sleeper12
    Registered Users, Registered Users 2 Posts: 17,202 ✭✭✭✭Sleeper12


    Ronin Victorious Ram wrote:
    As far as I know It was so is this up to Sky to sort this problem out or will I have to pay for a different engineer to put on a separate cable?


    You've passed the 14 day cooling off period so you don't have any bargaining power left.
    I'm not sure if you were getting these channels from a separate airel or from the dish. If it was the dish then you need to replace the LNB I think. Sky q use a different LNB


  • #18
    STB.
    Registered Users, Registered Users 2 Posts: 5,380 ✭✭✭STB.


    Thurston? wrote: »
    It doesn't work because the aerial feed first went to the Sky box, with the Saorview signal + Sky RF output sent to the other room.

    I gathered that the UHF signal was being combined somewhere. They dont appear out of nowhere.

    There must be a loose UHF cable in the attic that was combined originally. Likewise with the RF lead is going back to the attic too.

    The RF cable can be reused as a UHF input cable to the TV in the main room from the aerial assuming there is an aerial distribution splitter box setup in the attic. Likewise the rest of that spliced RF cable can be used to feed just saorview to the bedroom from the same UHF distributor box.

    Can be sorted with a bit of splicing and a few f connector/ back to backs.


  • #19
    lawred2
    Registered Users, Registered Users 2 Posts: 24,609 ✭✭✭✭lawred2


    You must have had a diplexer somewhere merging the sat and saorview signals onto one cable. Did you have a splitter near the sky + box by any chance?

    Maybe the sky engineer undid the previous setup?

    If you had saorview before sky arrived - I'd 100% expect to still have saorview after they left.


  • #20
    lawred2
    Registered Users, Registered Users 2 Posts: 24,609 ✭✭✭✭lawred2


    Thurston? wrote: »
    Yes, this was ascertained within 2 replies to the thread ...

    OP, have you been through many of the satellite channels? If the installer didn't actually disconnect anything, one of the Sky Q feeds would have a lot of its frequencies cut off by the diplexer. This might get Sky back quicker to sort it.

    Dafuq is your problem?


  • #21
    Thurston?
    Closed Accounts Posts: 2,278 ✭✭✭Thurston?


    No problem at all.

    And there's a mistake in my own post there anyway, because if the diplexers were still in place, Saorview would still be working.


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  • #22
    h7nlrp2v0g5u48
    Closed Accounts Posts: 1,544 ✭✭✭h7nlrp2v0g5u48


    I'm not very good at this stuff but as far as I can see there is one cable comming down from both the dish and the areial. In the back of the tv there there is a splitter with two cables connected. One of those cables is one i got a friend to connect from the back of the tv downstairs to the tv in the bedroom to get Saorview. . I checked all cables and connections on my tv and Sky Q Box and everything seems to be fine. I know the LMB had to be changed so I reckon he disconnected something on the roof. Just to clarify I do have an aerial on the roof beside my Sky dish and a Panasonic Viera TV with Saorview built in.


  • #23
    The Cush
    Registered Users, Registered Users 2 Posts: 15,889 ✭✭✭✭The Cush


    Ronin Victorious Ram wrote: »
    I'm not very good at this stuff but as far as I can see there is one cable comming down from both the dish and the areial.
    The thing is SkyQ requires 2 cables from the new LNB, 1 cable carries the Vertical signals and the other cable the Horizontal signals. Are the 2 cables now solely used for SkyQ with the aerial disconnected?


  • #24
    STB.
    Registered Users, Registered Users 2 Posts: 5,380 ✭✭✭STB.


    natashaob6 wrote: »
    I'm not very good at this stuff but as far as I can see there is one cable comming down from both the dish and the areial. In the back of the tv there there is a splitter with two cables connected. One of those cables is one i got a friend to connect from the back of the tv downstairs to the tv in the bedroom to get Saorview. . I checked all cables and connections on my tv and Sky Q Box and everything seems to be fine. I know the LMB had to be changed so I reckon he disconnected something on the roof. Just to clarify I do have an aerial on the roof beside my Sky dish and a Panasonic Viera TV with Saorview built in.

    Get the idiot back who installed it.

    If he wasnt in your attic then the diplexer was outside and he has disconnected it. You obviously had only two cables coming into the house at least one of which was carrying the saorview signal on it as well as satellite, then split out at the box into the RF in feed on the sky box.

    This in turn was being fed up to the bedroom using your RF modulator which probably fed an analogue feed of the satellite station on the Sky box and terrestrial feed for saorview.

    If he was connecting a system that isnt compatible with your existing setup he shouldnt have sacrificed one of these feeds without telling you. He knew what he was doing.

    You need your aerial reconnected. Another way of looking at is, the installer has used your aerial cable to the house as a satellite run. Eitherway you need another cable from the aerial to the house.


  • #25
    exaisle
    Registered Users, Registered Users 2 Posts: 2,675 ✭✭✭exaisle


    Thurston? wrote: »
    I'd just call it an aerial. It only has to respond to the band of radio frequencies that are in use, it doesn't know or care what information is contained therein.

    An excellent explanation. Unlike what the sales people in P******** or H***** N***** will tell you....except they call them "special digital antennas"....

    W*****s! ;-)


  • #26
    Thurston?
    Closed Accounts Posts: 2,278 ✭✭✭Thurston?


    STB. wrote: »
    If he wasnt in your attic then the diseqc switch ...

    I assume that's just a slip of the keyboard, but might as well point out there's no DiSEqC switch involved here.


  • #27
    STB.
    Registered Users, Registered Users 2 Posts: 5,380 ✭✭✭STB.


    Thurston? wrote: »
    I assume that's just a slip of the keyboard, but might as well point out there's no DiSEqC switch involved here.

    I had only answered someones question about multisat on another thread in the satellite forum. I have Diseqc switches on the brain.

    I meant diplexer/combiner. Edited ta.


  • #28
    h7nlrp2v0g5u48
    Closed Accounts Posts: 1,544 ✭✭✭h7nlrp2v0g5u48


    STB. wrote: »
    Get the idiot back who installed it.

    If he wasnt in your attic then the diplexer was outside and he has disconnected it. You obviously had only two cables coming into the house at least one of which was carrying the saorview signal on it as well as satellite, then split out at the box into the RF in feed on the sky box.

    This in turn was being fed up to the bedroom using your RF modulator which probably fed an analogue feed of the satellite station on the Sky box and terrestrial feed for saorview.

    If he was connecting a system that isnt compatible with your existing setup he shouldnt have sacrificed one of these feeds without telling you. He knew what he was doing.

    You need your aerial reconnected. Another way of looking at is, the installer has used your aerial cable to the house as a satellite run. Eitherway you need another cable from the aerial to the house.

    Thank you for the way you explained that. I am going to ring Sky and explain exactly what happened and I am going to tell them I want my areial reccneccted and that the engineer shouldn't have disconected it in the first place which i'm sure they know anyway. If they don't send out an engineer to fix the problem he created in the first place i will tell them I am going to switch to another provider. It will be Interesting to see what their reaction will be.


  • #29
    h7nlrp2v0g5u48
    Closed Accounts Posts: 1,544 ✭✭✭h7nlrp2v0g5u48


    I got a phone call from a Sky rep today after emailing them and threatening to cancel my sub if they did not send out an engineer to reconnect my Saorview areial. They said they will send out an engineer to to rectify the problem next week free of charge.Thanks for the advice guys. Happy New year to you all.


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