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Last Week's Top Five Queries (Week Ending 17.12.2017)

  • 19-12-2017 11:20am
    #1
    Irish Water: Siobhan
    Closed Accounts Posts: 172 ✭✭


    1. What should I do if my refund does not reflect the full amount I paid?

    If you feel your refund amount is incorrect, please let us know and we will be happy to investigate.

    Please send the following details through PM:

    - Name;
    - Address;
    - WPRN;
    - Account number; and 
    - Confirmation that you are the account holder.



    2. I have no water at my property. What is causing this?

    If you are experiencing supply disruptions at your property, there may be works being carried out to the mains in your area. You can search for all confirmed supply disruptions on our website.

    If you cannot find any works in your area or have any questions regarding a supply disruption, feel free to contact us on Boards or on Twitter @IWCare, where our team is available Monday to Friday between 9am and 8pm.

    Alternatively, our Supply and Service phone line is open 24/7 on 1850 278 278.


    3. I have changed my address since paying my bills. How can I update my correspondence details?

    We will be happy to update your correspondence details so that you receive your refund. Please send the following details through PM:

    - Name;
    - Supply Address & WPRN;
    - New Correspondence Address;
    - Account number; and 
    - Confirmation that you are the account holder.


    4. My tap water has become cloudy and discoloured. What should I do?

    Drinking water can sometimes appear cloudy or white and this can be due to different reasons including water hardness in an area or tiny air bubbles caused by trapped air in pressurised mains pipes. Hard water and air bubbles do not affect the quality of drinking water and are not harmful to humans.

    Temporary discolouration can also occur during networks repairs and maintenance and usually clears up shortly after the works are complete. You can search for all confirmed supply disruptions on our website.

    If you have any concerns about discoloured water or water quality in your home, feel free to contact us on Boards or on Twitter @IWCare, where our team is available Monday to Friday between 9am and 8pm.

    Alternatively, our Supply and Service phone line is open 24/7 on 1850 278 278.


    5. My refund cheque was issued with two names on it. Can I have one removed?

    Your refund cheque will be issued to the named account holder or holders. If you need to update these details, we recommend you contact our Billing Department on 1850 448 448. Lines are open Monday to Friday, from 9am until 5:30pm.


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