Iphone 7 Plus Crashing

Eircom_Sucks

my phone is a 7+ 256gb


lots of my apps seem to keep crashing and my phone freezes alot , its a pain in the bollix tbh , I didn't pay this much money for this crap to happen


I backed it up and erased all details etc and then restored it , same issue


I know since ios 11 some apps need to be 64bit and not usual 32bit ( hope these numbers are right btw )


but when I restored from my icloud , I was prompted looking for passwords for diff iTunes accounts , names that didn't make any sense like hshsvsh@gobby.com names I never even saw before , but my phone was asking me for passwords for it , when I clicked cancel , a diff iTunes account came up looking for password also , then my account popped up


anybody any idea what to do ????


its over a year old so out of warranty

Blazer

try setting it up as a new phone..
You will still get your icloud stuff back but will have to redownload the apps. Not as big a deal as you can do it from the purchase history on your phone.
That should sort it out.
If it doesn't then get onto Apple support and quote EU law blah blah about Irish warranty which is 2 years and you should be fine.
But I expect your phone to be fine after setting up as new.
I think anyway that 32bit apps are no longer allowed and hence won't install on your phone but I may be wrong on this.

whiterebel

Blazer wrote: »

try setting it up as a new phone..
You will still get your icloud stuff back but will have to redownload the apps. Not as big a deal as you can do it from the purchase history on your phone.
That should sort it out.
If it doesn't then get onto Apple support and quote EU law blah blah about Irish warranty which is 2 years and you should be fine.
But I expect your phone to be fine after setting up as new.
I think anyway that 32bit apps are no longer allowed and hence won't install on your phone but I may be wrong on this.

If you're going to start chucking legal terms around the place, make sure its the right one:
https://www.apple.com/ie/legal/statutory-warranty/
2 year was never implemented in Ireland due to better protection afforded by the Sale of Goods Act. OP will need to pursue the retailer for this, which is better if it is bought from Apple.

Blazer

thats why I did the yada yada yaw....I can't be doing all the work for people..they need to check this stuff out for themselves too

Eircom_Sucks

I purchased from apple uk but delivered by parcel motel

Blazer

Eircom_Sucks wrote: »

I purchased from apple uk but delivered by parcel motel

all good then. You can deal with Apple directly.
do the new phone setup first though.

Eircom_Sucks

Blazer wrote: »

all good then. You can deal with Apple directly.
do the new phone setup first though.

How will i keep my contacts

Blazer

your contacts are in icoud...sign in on a pc into icloud and you will see them there.
Once you set up your phone as new it will ask you to sign into your icloud account. IT will then start pulling all your contacts and also your photos etc will be accessible if you have enabled that also.
I've done it loads of times to my phone. Always a good thing to do to clear out any issues.
Apple will also ask you to do this anyway just to make sure its not a software related issue.

Eircom_Sucks

contacted apple and apparently my phone don’t qualify for free tech support

bought this in nov 2016

whiterebel

3 months tech support from purchase date.

Blazer

Did you reset your phone and set it up as a new phone?

Eircom_Sucks

Blazer wrote: »

Did you reset your phone and set it up as a new phone?

yeah


still having issues , although not as bad as before


not sure what to do next

naasrd

Blazer wrote: »

thats why I did the yada yada yaw....I can't be doing all the work for people..they need to check this stuff out for themselves too

Can’t believe he didn’t get that!

Eircom_Sucks

still acting the b ollix this phone is , didn't expect this crap

random app crashes , have to close all them ( double tap home button and swipe up ) and make sure all closed then try open again