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Weekend support

  • 16-12-2017 3:02pm
    #1
    purplestar1986
    Registered Users, Registered Users 2 Posts: 251 ✭✭


    Hi,

    Anyone have any idea how to contact tech support at the weekends? I've tried a few different numbers and get the same message that customer care are available Monday to Friday.


    I tried the online chat but no-one is answering on that.

    How does anyone contact support at the weekends?

    Thanks in advance.

    **Managed to get in contact after ages of trying different numbers, different selections. Why is it so difficult to get in touch?


Comments

  • #2
    jonnyha
    Registered Users, Registered Users 2 Posts: 47 ✭jonnyha


    purplestar1986 wrote: »
    Hi,

    Anyone have any idea how to contact tech support at the weekends? I've tried a few different numbers and get the same message that customer care are available Monday to Friday.


    I tried the online chat but no-one is answering on that.

    How does anyone contact support at the weekends?

    Thanks in advance.

    **Managed to get in contact after ages of trying different numbers, different selections. Why is it so difficult to get in touch?
    What number worked? I can't get through at all. 


  • #3
    purplestar1986
    Registered Users, Registered Users 2 Posts: 251 ✭✭purplestar1986


    jonnyha wrote: »
    purplestar1986 wrote: »
    Hi,

    Anyone have any idea how to contact tech support at the weekends? I've tried a few different numbers and get the same message that customer care are available Monday to Friday.


    I tried the online chat but no-one is answering on that.

    How does anyone contact support at the weekends?

    Thanks in advance.

    **Managed to get in contact after ages of trying different numbers, different selections. Why is it so difficult to get in touch?
    What number worked? I can't get through at all. 
    Hi,

    I rang 1890 260 260.

    Select the option for joining/renewing - and when they answer just ask to be put through to tech support. It was the only way I could get through


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    purplestar1986 wrote: »
    Hi,

    Anyone have any idea how to contact tech support at the weekends? I've tried a few different numbers and get the same message that customer care are available Monday to Friday.


    I tried the online chat but no-one is answering on that.

    How does anyone contact support at the weekends?

    Thanks in advance.

    **Managed to get in contact after ages of trying different numbers, different selections. Why is it so difficult to get in touch?
    Hi purplestar1986, 

    Thanks for getting in touch with us here. 

    The support team are open 24/7 on 1890 260 260. Apologies for the issues you had with getting through. 

    Thanks 

    Tracey 


  • #5
    purplestar1986
    Registered Users, Registered Users 2 Posts: 251 ✭✭purplestar1986


    eir: Tracey wrote: »
    purplestar1986 wrote: »
    Hi,

    Anyone have any idea how to contact tech support at the weekends? I've tried a few different numbers and get the same message that customer care are available Monday to Friday.


    I tried the online chat but no-one is answering on that.

    How does anyone contact support at the weekends?

    Thanks in advance.

    **Managed to get in contact after ages of trying different numbers, different selections. Why is it so difficult to get in touch?
    Hi purplestar1986, 

    Thanks for getting in touch with us here. 

    The support team are open 24/7 on 1890 260 260. Apologies for the issues you had with getting through. 

    Thanks 

    Tracey 
    Hi Tracey,

    Thanks for the reply. I tried that number a lot and I kept getting an automated message saying that customer care wasn't available.
    At no point was I given an option to pick tech support - I ended up picking a different option and asked to be transferred to tech support.

    Maybe there's a glitch, I don't know.

    Thanks again.

    Sinead


  • #6
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    purplestar1986 wrote: »
    eir: Tracey wrote: »
    purplestar1986 wrote: »
    Hi,

    Anyone have any idea how to contact tech support at the weekends? I've tried a few different numbers and get the same message that customer care are available Monday to Friday.


    I tried the online chat but no-one is answering on that.

    How does anyone contact support at the weekends?

    Thanks in advance.

    **Managed to get in contact after ages of trying different numbers, different selections. Why is it so difficult to get in touch?
    Hi purplestar1986, 

    Thanks for getting in touch with us here. 

    The support team are open 24/7 on 1890 260 260. Apologies for the issues you had with getting through. 

    Thanks 

    Tracey 
    Hi Tracey,

    Thanks for the reply. I tried that number a lot and I kept getting an automated message saying that customer care wasn't available.
    At no point was I given an option to pick tech support - I ended up picking a different option and asked to be transferred to tech support.

    Maybe there's a glitch, I don't know.

    Thanks again.

    Sinead
    No problem. 

    Thanks for letting me know Sinead, I'll pass this feedback on for you.

    Thanks 

    Tracey 


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