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eir D2000 Modem ( zyxel )

  • 15-12-2017 8:07am
    #1
    decelec
    Registered Users, Registered Users 2 Posts: 13 ✭


    Hi i Have switched from Vodafone  to eir on Wednesday for my dsl broadband .
    The Modem arrived yesterday and its a eir D2000  (zyxel ) .I dont have internet yet , when i log into the modem under the connection section it says disconnected i  understand it could be due to porting .I was looking for some info on the modem lights but i cant find anything on this modem .I have a solid green light on "dsl"  and a solid red  light on "Internet".Any idea where i can get info on the modem .
    Thanks   


Comments

  • #2
    BoycieIRL
    Registered Users, Registered Users 2 Posts: 52 ✭✭BoycieIRL


    Declec - D2000 is the new NGB modem eir started shipping last month. The fact the DSL light is fully synched and green means you have active DSL present - the red light on the internet LED indicates a problem authenticating with eir's radius server(may be an account issue) or a port fault in the exchange.


  • #3
    decelec
    Registered Users, Registered Users 2 Posts: 13 ✭decelec


    Thanks BoycieIRL  i will try it again later .


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    decelec wrote: »
    Hi i Have switched from Vodafone  to eir on Wednesday for my dsl broadband .
    The Modem arrived yesterday and its a eir D2000  (zyxel ) .I dont have internet yet , when i log into the modem under the connection section it says disconnected i  understand it could be due to porting .I was looking for some info on the modem lights but i cant find anything on this modem .I have a solid green light on "dsl"  and a solid red  light on "Internet".Any idea where i can get info on the modem .
    Thanks   
    Hi decelec, 

    Thanks for getting in touch with us.

    The best advice I can offer is to contact our support team on 1890 260 260, they'll be able to assist you with all queries there.  

    Thanks 

    Tracey 


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