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Vodafone voip...lost my caller ID a few weeks back.

  • 14-12-2017 11:04am
    #1
    Comhrá
    Registered Users, Registered Users 2 Posts: 4,906 ✭✭✭


    I'm with Vodafone voip and a few weeks ago my caller ID suddenly stopped working. Every incoming call now shows 'witheld'.

    I've reported it to Vodafone a few days ago but heard nothing from them yet.

    Anyone have this issue with their voip landline recently?


Comments

  • #2
    Mr. G
    Moderators, Technology & Internet Moderators Posts: 4,621 Mod ✭✭✭✭Mr. G


    Haven't heard of this but I'm not using Vodafone VoIP. Is it affecting all numbers dialled? E.g. different carriers?

    Vodafone should fix it, try dialling 142 + the number including area code. I know Vodafone VoIP has had a few complaints, thought most of their VoIP customers probably don't know they aren't using a landline anymore.


  • #3
    Comhrá
    Registered Users, Registered Users 2 Posts: 4,906 ✭✭✭Comhrá


    Mr. G wrote: »
    Haven't heard of this but I'm not using Vodafone VoIP. Is it affecting all numbers dialled? E.g. different carriers?

    Vodafone should fix it, try dialling 142 + the number including area code. I know Vodafone VoIP has had a few complaints, thought most of their VoIP customers probably don't know they aren't using a landline anymore.

    It's all incoming calls to my landline that have the caller ID hidden. I don't know what providers the incoming callers are using. Both land and mobile incoming calls have their ID witheld.

    I tried dialling my own number from a mobile using 142+ prefix +number with area code but it doesn't actually dial with that combination.


  • #4
    Comhrá
    Registered Users, Registered Users 2 Posts: 4,906 ✭✭✭Comhrá


    Phoned them again this morning to see if there was any update....

    Person with whom I spoke said the caller ID problem was fairly widespread over the past few weeks and was proving somewhat difficult to fix. Apparently the problem is with another vendor - not that I understand the significance of that - but at least they're dealing with it.


  • #5
    Comhrá
    Registered Users, Registered Users 2 Posts: 4,906 ✭✭✭Comhrá


    Call ident back up & running today. Thx Vodafone. :)


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