Company won't deliver to Parcel motel

snor

Any way around this? Body shop won't deliver to Parcel motell. Tried paying with paypal, credit card, changing order of address etc. Does it deliver to other companies equivalent to Parcel motel would anyone know? Many thanks.

exaisle

An Post have a similar service....

Spocker

addresspal.ie

TheChizler

Parcel Wizard is another. Faster than Address Pal in my experience.

snor

thank you.tried the an post address and wouldn't deliver to that either. will try the other two later. dont want to sign up and buy credit if the body shop wont deliver to their address! this seems to be a new thing - never had issues when I ordered before

whiterebel

A lot of UK companies seem to have cottoned on to this and are blocking the forwarders.

whiterebel

whiterebel wrote: »

A lot of UK companies seem to have cottoned on to this and are blocking the forwarders.

Why I wonder. Isn't it just the same as someone ordering from them living in the north. Will they not loose business this way. Unless they are making money from you paying a delivery charge to Ireland or having difficulty with people complaint about damaged goods.

listermint

If they are operating stores in Ireland it undercuts them same stores so they stop it. if they are not then i have no clue why they wouldnt its cutting off customers coming in.

Graham

listermint wrote: »

If they are operating stores in Ireland it undercuts them same stores so they stop it. if they are not then i have no clue why they wouldnt its cutting off customers coming in.

I guess some companies would be concerned about the increased fraud-risks that (rightly or wrongly) may be associated with forwarding services.

When you do a typical online purchase, the payment processor may verify the cardholder address. By only delivering to the cardholder address there's a greater sense that the purchaser is legit.

Even if address verification isn't used, you normally have a delivery address. Useful from a merchants perspective if you want to ask the Gardai to nip-around to follow up a fraudulent purchase.

Neither of those comforts are available to the merchant when using a forwarder. I suppose a merchant only needs to get stung once before they start weighing up the risks of forwarding services.

listermint

I suppose thats on the forwarding services to market properly as they have their own payments per transaction themselves.

Graham

listermint wrote: »

I suppose thats on the forwarding services to market properly as they have their own payments per transaction themselves.

I'm not sure it's a marketing issue.

Imagine someone buys €700 worth of products off you paying by card. They ask you to deliver to one of the forwarders. You get the €700, all is well.

Four weeks later you see €700 lifted back out of your bank as a reversal because a stolen card was used.

As the seller who is now €700 out of pocket, what do you do?

CASEsensitive

snor wrote: »

Any way around this? Body shop won't deliver to Parcel motell. Tried paying with paypal, credit card, changing order of address etc. Does it deliver to other companies equivalent to Parcel motel would anyone know? Many thanks.

A few shops like bodyshop will only now deliver to a street address so signing up to another forwarding site will not work. I asked before and was told it was a management decision so not much can be done about it.

dudara

Moved to Online Buying & Auctions

dudara

Spocker

Just use their Irish site instead? http://www.thebodyshop.ie/

ED E

The OP is trying to dodge the paddy tax. BS dont want them doing this.

Random example
http://www.thebodyshop.ie/shop-by-range/fuji-green-tea/fuji-green-teatm-refreshingly-purifying-cleansing-hair-scrub-240ml.html
https://www.thebodyshop.com/en-gb/hair/shampoo/fuji-green-tea-refreshingly-purifying-cleansing-hair-scrub/p/p002447

€25 vs £15 (17.01E)

snor

Plus an additional 40% off At the moment ED E so it's almost half the price of the Irish site. I don't mind paying the 'Paddy tax' as we do with every product bought here but at 50% higher prices here, I don't like to be made a Paddy out of either!

ohnonotgmail

Maybe the shops dont want the bother of trying to deal with a return from ireland? some provide prepaid return labels that only work from the uk. we have had more than one person creating posts here complaining that they are not getting their free return.

Berty

I've had 2 companies cancels order I have tried to place with them to PM PW and AP so I'm not surprised when others will eventually do it. It only seems to be the larger companies who may have been stung enough to do it.

I received a Parcel Wizard item today which I'm returning(something snapped when I used it once) but because it's Amazon it's easier. With Parcel Motel at least a retailer can give you a Collect+ label and your local locker will sort you out. Parcel Wizard doesn't have a return service like that though.

I have another Parcel Incoming and already I know I've to return it(bought a jacket thinking somebody stole my jacket on a night out only for the stolen jacket to turn up 3 days later in somebodies house). I can't send it back through Parcel Wizard to the ebay Shop so I'l use an Post and get Paypal to refund me the shipping charges.

There's always a way to return but if your supplier won't ship to a forwarder there's not a lot you can do.

Remember DPD about 2 years ago wouldn't ship from the Continent to Parcel Motel and then DPD Ireland suddenly comes up with a matching service.

TheChizler

Berty wrote: »

I have another Parcel Incoming and already I know I've to return it(bought a jacket thinking somebody stole my jacket on a night out only for the stolen jacket to turn up 3 days later in somebodies house). I can't send it back through Parcel Wizard to the ebay Shop so I'l use an Post and get Paypal to refund me the shipping charges.

Probably going off-topic but anyway... Why would your shipping charges be refunded in this instance?

Berty

TheChizler wrote: »

Probably going off-topic but anyway... Why would your shipping charges be refunded in this instance?

I don't know, maybe it's a supplementary encouragement to pay using Paypal as I could use a number of options to pay that seller. It asks you to select about 10 options of why you are returning it, "wrong item sent, damaged, etc etc" so they allow a load of things to go back.

You pay, upload your receipt and they refund you the money. Handy really. Used it once.

TheChizler

Berty wrote: »

It asks you to select about 10 options of why you are returning it, "wrong item sent, damaged, etc etc"

There's an "I didn't want it" option?

5500

The new line as mentioned above seems to be that they will only send to a street/residential address, I've had this issue a few times recently even with retailers that previously delivered to PW/PM, but they were companies that also had irish store's, so it may well be they are blocking it due to pressure from the retailers here

Berty

TheChizler wrote: »

There's an "I didn't want it" option?

I guess there is

sweetie

Recently there was a great deal on currys uk for a gaming laptop. I bought one and used PM and it was cancelled. A fellow Boardsie did the same and got it! The difference was I put the Parcelmotel name in the premise's address, he just used the PM id and the street address. Handy to know in future.

TheChizler

Berty wrote: »

I guess there is

Wow, fantastic for the buyer! Not so much for the seller

Berty

TheChizler wrote: »

Wow, fantastic for the buyer! Not so much for the seller

Yes but when you fill in the details it gets "Reviewed" so you'd want to be careful. I don't know who Paypal charge for it, they don't do it as a gesture of goodwill to the buyer I'm sure.

You have to pay for shipping in advance so run the risk of not getting a refund at all. Risk you take.

My item needs to go back to Superdry UK(ebay store). I won't send it recorded because I've done it before and I trust the company anyway. I'll get proof of postage costs anyway.

Probably cost me €8.50(Jacket). I'll submit it to Paypal so it's not a massive outlay or risk.

L1011

The hassle of dealing with returns is the main reason firms block forwarders - recipients start demanding shipping from ROI paid for when the product was never shipped to ROI by the vendor

Also, outside of Royal Mail its actually fairly normal for couriers to charge more to deliver to NI than GB; shippers would eat the cost for the tiny NI customer base vs GB but when they start getting orders from a market about 3x the size (and significantly wealthier) than NI going via NI they would look at ways of stopping it.

Berty

Thankfully it's only the minority of people who know about these services anyway. Anybody I ever tell doesn't understand what it is or why I use it. "Arra, I'll just order direct". "fine, it's your money buddy, enjoy"

Berty

Update on the Paypal Refund thing for return postage in case those are interested with the comments above by me:

Item posted at 2:30pm on the 19th December
Cost €16 Signed for to the UK
2:35pm photo of An Post Receipt uploaded to Paypal
E-mail confirmation that within 5 working days they will look at my request

Today - 20th December - 24 hours later

We are pleased to inform you that your request for a refund of 16.00 EUR for your return shipping costs will be deposited directly in your PayPal account balance within 5 business days from today.

Please note that the maximum refund amount per request is 30 EUR, as stated in PayPal’s terms and conditions. A maximum of 12 requests are allowed per person during the 1 January 2017 to 31 December 2017 service period.

Boom - Item was £38.99 so it was a risk paying €16 to return it in case Paypal said No.

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