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Phone number doesn't exist

  • 11-12-2017 8:57pm
    #1
    Acey10
    Registered Users, Registered Users 2 Posts: 220 ✭✭


    Hi, I'm payg  on your mobile network and want to switch, when I tried to and they checked the system I'm apparently not on your network or any network? How can this be, is there any way my number can be wiped and put back on your network? My phone and sim are unlocked. Thanks


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Acey10 wrote: »
    Hi, I'm payg  on your mobile network and want to switch, when I tried to and they checked the system I'm apparently not on your network or any network? How can this be, is there any way my number can be wiped and put back on your network? My phone and sim are unlocked. Thanks
    Hi Acey10, 

    Thanks for contacting us. 

    Feel free to PM me your mobile and PIN and I'll check this for you. 

    Thanks 

    Tracey 


  • #3
    Acey10
    Registered Users, Registered Users 2 Posts: 220 ✭✭Acey10


    Any chance you can respond to my pm, I need to get this sorted, the people in the shop told me to call, I ring and my number isn't recognised so I can't speak to an actual person and now you won't respond to my pm, what am I supposed to do to get this sorted?!


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Acey10 wrote: »
    Any chance you can respond to my pm, I need to get this sorted, the people in the shop told me to call, I ring and my number isn't recognised so I can't speak to an actual person and now you won't respond to my pm, what am I supposed to do to get this sorted?!
    Apologies for the delays, I've responded to your PM. 

    Thanks 

    Tracey 


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