'This number is no longer active'

Cookiepus

Hi
just got a very large mobile bill today
when i log in to Eir this come up on top of page:
This number is no longer active
So i cant view my bill to see whats goin on
but of couse the number is active - im using it and u guys are charging me for it!

chat support is offline
please help
Thanks

eir: Tracey

Cookiepus wrote: »

Hi
just got a very large mobile bill today
when i log in to Eir this come up on top of page:
This number is no longer active
So i cant view my bill to see whats goin on
but of couse the number is active - im using it and u guys are charging me for it!

chat support is offline
please help
Thanks

Hi Cookiepus, 

Thanks for getting in touch with us today. 

If you PM me your mobile, PIN and the full name on the account I will look into this for. 

Thanks 

Tracey 

Cookiepus

eir: Tracey wrote: »

Cookiepus wrote: »

Hi
just got a very large mobile bill today
when i log in to Eir this come up on top of page:
This number is no longer active
So i cant view my bill to see whats goin on
but of couse the number is active - im using it and u guys are charging me for it!

chat support is offline
please help
Thanks

Hi Cookiepus, 

Thanks for getting in touch with us today. 

If you PM me your mobile, PIN and the full name on the account I will look into this for. 

Thanks 

Tracey 

Thanks- but i got this fixed with phone support
it was to do with a new phone i got last month
im on the €55 15GB plan
but my first bill on this new plan is €86
an additional €31 added - "Monthly recurring charge for eir Mobile Unlimited"
can you explain this further
Thanks
Cookie

eir: Tracey

Cookiepus wrote: »

eir: Tracey wrote: »

Cookiepus wrote: »

Hi
just got a very large mobile bill today
when i log in to Eir this come up on top of page:
This number is no longer active
So i cant view my bill to see whats goin on
but of couse the number is active - im using it and u guys are charging me for it!

chat support is offline
please help
Thanks

Hi Cookiepus, 

Thanks for getting in touch with us today. 

If you PM me your mobile, PIN and the full name on the account I will look into this for. 

Thanks 

Tracey 

Thanks- but i got this fixed with phone support
it was to do with a new phone i got last month
im on the €55 15GB plan
but my first bill on this new plan is €86
an additional €31 added - "Monthly recurring charge for eir Mobile Unlimited"
can you explain this further
Thanks
Cookie

No problem, glad to hear it.

It is more than likely a part period charge, which is a one-off amount that doesn't show again. It would be for services from a certain date and then you would have been charged in advance for the plan so this bill was for more than 1 months service.  

If you PM me your account details, full name on the account I will clarify this for you. 

Thanks 

Tracey