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New customer cannot make outgoing calls

  • 08-12-2017 11:59am
    #1
    DonkyDonk
    Registered Users, Registered Users 2 Posts: 48 ✭


    I moved over to eir mobile a week ago and the service has progressively gotten worse since then.

    First, my business phone would not receive calls from certain networks. Customer service asked me to get a new SIM card so I did just that. And now a voice on the phone says I am barred from making outgoing calls as well!

    I have been on to customer service numerous times and have had no resolution. In fact, they seem to get less helpful every time.

    I could not be more disappointed with this service.

    What do you intend to do about this?


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    DonkyDonk wrote: »
    I moved over to eir mobile a week ago and the service has progressively gotten worse since then.

    First, my business phone would not receive calls from certain networks. Customer service asked me to get a new SIM card so I did just that. And now a voice on the phone says I am barred from making outgoing calls as well!

    I have been on to customer service numerous times and have had no resolution. In fact, they seem to get less helpful every time.

    I could not be more disappointed with this service.

    What do you intend to do about this?
    Hi DonkyDonk, 

    Thanks for getting in touch with us. 

    I'm sorry to hear about the issues you are having with your service, I understand this is frustrating. 

    Feel free to PM me your mobile, PIN, full name on the account and I'll check this for you. 

    Thanks 

    Tracey 


  • #3
    DonkyDonk
    Registered Users, Registered Users 2 Posts: 48 ✭DonkyDonk


    eir: Tracey wrote: »
    DonkyDonk wrote: »
    I moved over to eir mobile a week ago and the service has progressively gotten worse since then.

    First, my business phone would not receive calls from certain networks. Customer service asked me to get a new SIM card so I did just that. And now a voice on the phone says I am barred from making outgoing calls as well!

    I have been on to customer service numerous times and have had no resolution. In fact, they seem to get less helpful every time.

    I could not be more disappointed with this service.

    What do you intend to do about this?
    Hi DonkyDonk, 

    Thanks for getting in touch with us. 

    I'm sorry to hear about the issues you are having with your service, I understand this is frustrating. 

    Feel free to PM me your mobile, PIN, full name on the account and I'll check this for you. 

    Thanks 

    Tracey 
    PM sent


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    DonkyDonk wrote: »
    eir: Tracey wrote: »
    DonkyDonk wrote: »
    I moved over to eir mobile a week ago and the service has progressively gotten worse since then.

    First, my business phone would not receive calls from certain networks. Customer service asked me to get a new SIM card so I did just that. And now a voice on the phone says I am barred from making outgoing calls as well!

    I have been on to customer service numerous times and have had no resolution. In fact, they seem to get less helpful every time.

    I could not be more disappointed with this service.

    What do you intend to do about this?
    Hi DonkyDonk, 

    Thanks for getting in touch with us. 

    I'm sorry to hear about the issues you are having with your service, I understand this is frustrating. 

    Feel free to PM me your mobile, PIN, full name on the account and I'll check this for you. 

    Thanks 

    Tracey 
    PM sent
    Thanks. 

    I'll come back to you soon through PM's.

    Thanks

    Tracey 


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