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Charged twice for one transaction

  • 07-12-2017 10:03am
    #1
    Mkelly1989
    Registered Users, Registered Users 2 Posts: 72 ✭✭


    Hi,

    Who can I talk to about what looks like a double charge on my account. I purchased something in Dundrum last Saturday for €175 and that charge is appearing twice in my online banking statement.

    Thanks,
    Martina


Comments

  • #2
    Phat Cat
    Registered Users, Registered Users 2 Posts: 667 ✭✭✭Phat Cat


    Sorry to hijack your thread, but my debit card was charged twice in Tesco last Friday. Maybe there's a bug in the system?


  • #3
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Hi Martina and Phat Cat,

    Thanks for your posts here.

    Can you please check your transactions listing on 365 Online website? When logged in to there, you will see a breakdown of both Transactions Still in Progress and also Completed Transactions.

    The duplicate transaction in these instances would usually appear in the Transactions Still in Progress and will adjust back to your account automatically within five working days. This can happen if a retailer cancels or voids a transaction  after we have authorised it or if the retailer asks you to enter your PIN in a second time. Please keep an eye on your account and if these do not adjust back, you will need to contact the shops directly to request a refund from them.

    Thanks,
    Sarah


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