business online Keycode

Fionn

Hi, 
Did this keycode thing this morning, but didn't get to the part where I was supposed to log in as administrator. We have two administrators, however now cant log in as administrator at all to set users. It gives an error invalid credentials or something.

Can still log in as user using the old passwords, I presume this will run out in 5 days time.

Any help with this?

Bank of Ireland: Sarah

Fionn wrote: »

Hi,
Did this keycode thing this morning, but didn't get to the part where I was supposed to log in as administrator. We have two administrators, however now cant log in as administrator at all to set users. It gives an error invalid credentials or something.

Can still log in as user using the old passwords, I presume this will run out in 5 days time.

Any help with this?

Hi Fionn,

Thanks for contacting us on Boards.

Sorry to hear this. Can you please let us know have both administrators tried logging in with your credentials on Business On Line and also downloaded the Keycode app? Can you check the list here to ensure you are taking the right steps?

Thanks,
Sarah

Fionn

Bank of Ireland: Sarah wrote: »

Fionn wrote: »

Hi,
Did this keycode thing this morning, but didn't get to the part where I was supposed to log in as administrator. We have two administrators, however now cant log in as administrator at all to set users. It gives an error invalid credentials or something.

Can still log in as user using the old passwords, I presume this will run out in 5 days time.

Any help with this?

Hi Fionn,

Thanks for contacting us on Boards.

Sorry to hear this. Can you please let us know have both administrators tried logging in with your credentials on Business On Line and also downloaded the Keycode app? Can you check the list here to ensure you are taking the right steps?

Thanks,
Sarah

hi Sarah,
Ok this is what we done (as far as I can remember)
Downloaded app to each phone and installed
activated the app and assigned pin
logged in as administrator to Business online (using old passwords)
Requested the one time authentication code
completed the process as per the prompts
dont think i got any option to process the users (who are both administrators)
Logged out of the Administrators screen
After that couldn't log back in with any password at all.
I wont have access of the other administrators phone til tomorrow
Thanks

Bank of Ireland: Sarah

Fionn wrote: »

hi Sarah,
Ok this is what we done (as far as I can remember)
Downloaded app to each phone and installed
activated the app and assigned pin
logged in as administrator to Business online (using old passwords)
Requested the one time authentication code
completed the process as per the prompts
dont think i got any option to process the users (who are both administrators)
Logged out of the Administrators screen
After that couldn't log back in with any password at all.
I wont have access of the other administrators phone til tomorrow
Thanks

Thanks Fionn,

If you would like us to arrange a call to you from our Business On Line team, they can go through some trouble shooting with you. Please send a private message here with your full name and number and we'll ask them to get in touch. Please click on the link in my signature below to send a PM.

Thanks,
Sarah

Fionn

Bank of Ireland: Sarah wrote: »

Fionn wrote: »

hi Sarah,
Ok this is what we done (as far as I can remember)
Downloaded app to each phone and installed
activated the app and assigned pin
logged in as administrator to Business online (using old passwords)
Requested the one time authentication code
completed the process as per the prompts
dont think i got any option to process the users (who are both administrators)
Logged out of the Administrators screen
After that couldn't log back in with any password at all.
I wont have access of the other administrators phone til tomorrow
Thanks

Thanks Fionn,

If you would like us to arrange a call to you from our Business On Line team, they can go through some trouble shooting with you. Please send a private message here with your full name and number and we'll ask them to get in touch. Please click on the link in my signature below to send a PM.

Thanks,
Sarah

Hi,
I rang the help line this am and got it resolved, I'm not sure what I did to mess it up, but the system had locked the account so I couldn't logon.
Anyway all good now!

Thanks

Bank of Ireland: Sarah

Fionn wrote: »

Hi,
I rang the help line this am and got it resolved, I'm not sure what I did to mess it up, but the system had locked the account so I couldn't logon.
Anyway all good now!

Thanks

Glad to hear it Fionn, thanks for letting us know.

Sarah