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  • 04-12-2017 2:41pm
    #1
    coathanger
    Registered Users, Registered Users 2 Posts: 267 ✭✭


    Keep getting texts regarding overdue balance , we have spoken to Eir as we haven't received any bills since October. Apparently there has 2 bills issued but we haven't received due to incomplete address. We spoke to Eir last week to resend them & on receipt of same, we would pay the bill. But we haven't got any bills ....& we are still receiving "urgent " texts from EiR. Please help.


Comments

  • #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    coathanger wrote: »
    Keep getting texts regarding overdue balance , we have spoken to Eir as we haven't received any bills since October. Apparently there has 2 bills issued but we haven't received due to incomplete address. We spoke to Eir last week to resend them & on receipt of same, we would pay the bill. But we haven't got any bills ....& we are still receiving "urgent " texts from EiR. Please help.
    Hi there,

    Thanks for getting in touch and letting us know about your issue. If you PM me your account number, full name, and full home address I'll look into this for you.

    - Adam


  • #3
    Shuttle666
    Registered Users, Registered Users 2 Posts: 172 ✭✭Shuttle666


    coathanger wrote: »
    Keep getting texts regarding overdue balance , we have spoken to Eir as we haven't received any bills since October. Apparently there has 2 bills issued but we haven't received due to incomplete address. We spoke to Eir last week to resend them & on receipt of same, we would pay the bill. But we haven't got any bills ....& we are still receiving "urgent " texts from EiR. Please help.
    Even when you ask for the invoice and they fail to do that, the dysfunction that is eir will not try to call you, but will pass it on to their third party debt collectors.  Understandable if they had a system that worked, but the 99% of customer contact points unable to offer any genuine attempt at problem solving, online chat, helpline, etc.


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