Eircom Broadband Eircode “computer says no”

Paddyb135

So so frustrated , I’ve been on the phone back and forward with Eir for over a month trying to get broadband sorted ! Recently moved into a house and we have a child with special needs who depends heavily on his iPad and apps for sensory and other things. I’ve read here that a guy can’t get broadband because he doesn’t have an eircode even tho all his neighbours do and the technician has even told him he can get broadband, but Eir won’t install it for him without an EirCode.


Well I actually have an Eircode and the neighbours houses around me all have the ability to order broadband but for some reason when I ring up to call Eir they tell me I can’t get it , even tho I’ve had 4 technicians at my house telling me I can get it no problem. The people on the phone at Eir tell me that my Eircode isn’t part of the 8 houses that got rolled out and that I’m not on the same Cabniet number as them. Oh and to make matters worse 2 house are holiday homes and the people who use them will never get broadband as they don’t spend all their time there.

I am 100 meters away from the exchange !! Yet they tell me I can’t get it. I’m stressed out trying to do everything I can to get the broadband in for my wee man! I’ve spoke to local technicians who are baffled as well and want to help but are powerless because someone on the other end of a phone says no ! “ computer says no” the helpful technicians even said I should get my Eircode changed to the same cabinet number as my neighbours but Eir are no help and just don’t seem to want to do anything to help me and my family out.


The main thing I wanna know is it hard to switch an eircode to another cabinet so I can call up Eir and get my broadband installed.

Help does anyone have any information on what I can do

Ultimanemo

Try any wireless broadband provider in your area, Try Imagine, Three, Vodafone or eir mobile broadband

This Map may help
http://irelandoffline.org/map/#/home

Paddyb135

Ultimanemo wrote: »

Try any wireless broadband provider in your area, Try Imagine, Three, Vodafone or eir mobile broadband

They are no use as the broadband is capped. With the fibre it’s unlimited. And the fact that it is outside our house it’s shouldn’t be a big problem. Thanks for your reply tho it’s apprecited. But it’s the fiber we need for the house we have 3 kids and one is constantly on his iPad and the others have there games etc.

Ultimanemo

I live in Galway, Airwire is available in Galway, they give up to 5TB, and with option to buy more at 10 Euro for 500GB, you can stream with that as much as you want, I am not sure about gaming. Eir fibre has a limit of 1TB

Cuddlesworth

Paddyb135 wrote: »

They are no use as the broadband is capped. With the fibre it’s unlimited. And the fact that it is outside our house it’s shouldn’t be a big problem. Thanks for your reply tho it’s apprecited. But it’s the fiber we need for the house we have 3 kids and one is constantly on his iPad and the others have there games etc.

Do your neighbours have actual fibre cables or do they plug into phone lines?

Paddyb135

Cuddlesworth wrote: »

Do your neighbours have actual fibre cables or do they plug into phone lines?

All I know is that if I had their Eir code the technicians would be down in a few days to install my fiber. The reason I actually know this for a fact is because my neighbour who actually lives in Belfast but uses the house beside me as a holiday home told me to go ahead and use his Eir code as he will never get broadband. And when I spoke to a friend of mine who is a technician who does jobs for Eir , he said you could def chance it. Sure enough when I rang up they said “yip no problem” only thing was when the guy came to install he didn’t wanna jeopardise his job by doing my house , which is totally understandable. I explained everything to him and he said to me “that’s terrible your house can def get the fiber the only thing stopping it is the people behind th desks at Eir” My Eircode is on a different Cabniet number to my Neighbours and all that I need to happen is for them to update it. It’s so over complicated for something that can be done in a days work.

Ultimanemo

Paddyb135 wrote: »

All I know is that if I had their Eir code the technicians would be down in a few days to install my fiber. The reason I actually know this for a fact is because my neighbour who actually lives in Belfast but uses the house beside me as a holiday home told me to go ahead and use his Eir code as he will never get broadband. And when I spoke to a friend of mine who is a technician who does jobs for Eir , he said you could def chance it. Sure enough when I rang up they said “yip no problem” only thing was when the guy came to install he didn’t wanna jeopardise his job by doing my house , which is totally understandable. I explained everything to him and he said to me “that’s terrible your house can def get the fiber the only thing stopping it is the people behind th desks at Eir” My Eircode is on a different Cabniet number to my Neighbours and all that I need to happen is for them to update it. It’s so over complicated for something that can be done in a days work.

Is it possible to install the broadband in your neighbor's house and get a long Ethernet cable to your house

Paddyb135

Ultimanemo wrote: »

Is it possible to install the broadband in your neighbor's house and get a long Ethernet cable to your house

No wouldn’t be practical , thanks tho
I live across the road

TheChizler

Ultimanemo wrote: »

Is it possible to install the broadband in your neighbor's house and get a long Ethernet cable to your house

This is potentially very dangerous from an electrical point of view.

OP an Eircode is just a reference to your address, them saying your Eircode isn't connected to the cabinet is just a very awkward and confusing way of saying your house isn't connected to the local cabinet via telephone cables.

You say you're 100 m from the exchange, it's likely you're connected directly to the exchange instead of to a fibre cabinet. It's likely you're after VDSL which was rolled out to exchanges later than and slightly differently to the dedicated cabinets, it may not even have it yet.

Eir should be able to tell you if the exchange is due to be upgraded in the near future. It's either wait for that to happen or go with another supplier unfortunately, as Eir will very rarely connect you to a new line if there's no fault with the existing one. What town are you located in?

Ultimanemo

TheChizler wrote: »

This is potentially very dangerous from an electrical point of view.

OP an Eircode is just a reference to your address, them saying your Eircode isn't connected to the cabinet is just a very awkward and confusing way of saying your house isn't connected to the local cabinet via telephone cables.

You say you're 100 m from the exchange, it's likely you're connected directly to the exchange instead of to a fibre cabinet. It's likely you're after VDSL which was rolled out to exchanges later than and slightly differently to the dedicated cabinets, it may not even have it yet.

Eir should be able to tell you if the exchange is due to be upgraded in the near future. It's either wait for that to happen or go with another supplier unfortunately, as Eir will very rarely connect you to a new line if there's no fault with the existing one. What town are you located in?

I don't see how it is dangerous, where you will get the short circuit

TheChizler

Ultimanemo wrote: »

I don't see how it is dangerous, where you will get the short circuit

The power supply to the two houses could be on two different supply phases. You then essentially bridge those two phases with equipment not designed to isolate the phase to phase voltage (~415 V).

Paddyb135

Ultimanemo wrote: »

I don't see how it is dangerous, where you will get the short circuit

Yea I’m about 100 meters , and yes again it’s very confusing , I’ve had th tech guys out all who know the lay of the land and have all told me I’m in a fiber area and should be have no problem getting broadband. Every time you ring up Eir and I have a lot of times believe me, you speak to a different person , some with no knowledge and some with lots, each time I’m told something different and given a little bit of hope. I’m not very clued in on Cabniet numbers etc , I’ve just been told I’m in a fiber area and the only thing stopping me is my Eircode is showing up red ! It was put simply to me that I need it updated but that seems to be the hard thing to do.

Oh and going to other providers is almost impossible as they all use Eir cables and lines

TheChizler

Paddyb135 wrote: »

the only thing stopping me is my Eircode is showing up red ! It was put simply to me that I need it updated but that seems to be the hard thing to do.

Unfortunately the person you were talking to Either hasn't got a clue or was just trying to confuse you to get rid of you. Saying you could get broadband if you had your neighbours Eircode is like saying you could be female if you had your sister's PPS number. Technically true in the sense that you could get broadband if you lived at a different address therefore had their Eircode/would be female if you were your sister therefore had her PPS number.

Do Virgin operate in the area? Try them or Vodafone (SIRO), or Google wireless broadband in your town as these don't rely on Eir's infrastructure.

blackbox

Ultimanemo wrote: »

I don't see how it is dangerous, where you will get the short circuit

Someone might trip over it.



.

Ultimanemo

TheChizler wrote: »

The power supply to the two houses could be on two different supply phases. You then essentially bridge those two phases with equipment not designed to isolate the phase to phase voltage (~415 V).

I don't think there is any electricity in ethernet cable, and it won't be a DIY job any way, you need a REC to do it.

TheChizler

Ultimanemo wrote: »

I don't think there is any electricity in ethernet cable, and it won't be a DIY job any way, you need a REC to do it.

There absolutely is...

If there is no fault either end it would be fine as ethernet signalling is normally isolated from the supply, but you can't guarantee no fault and the extra electrical potential makes a bad situation much worse.

No need for a REC for data cables. You can do run Cat5/6/phone/alarm cables yourself no problem. But this is getting away from the OP's problem.

ED E

Ultimanemo wrote: »

I don't think there is any electricity in ethernet cable, and it won't be a DIY job any way, you need a REC to do it.

There isnt meant to be, but if a fault occurs the protection you're meant to have is bypassed and boom fire or fatality. Remember the PC at either end have 240v and lightning that hits the line could be 20kV.


Paddyb135:

The lads and lassies on the phone submit orders to whats essentially a website. If they arent presented a button to order they cant order. The problem is the database that fills out these forms is incomplete WRT your home.

Order a PHONE LINE. Not broadband. Just a phone line. Let them install this. That will upgrade you from an address to a an actual physical line. Then you can call them and ask them to prequalify said line, and when that happens the database will have a broadband rating for the home.

TheChizler

ED E wrote: »

Order a PHONE LINE. Not broadband. Just a phone line. Let them install this. That will upgrade you from an address to a an actual physical line. Then you can call them and ask them to prequalify said line, and when that happens the database will have a broadband rating for the home.

They mention they were told they were on a different cabinet number to the neighbours, sounds like they probably have a phone line already?

ED E

TheChizler wrote: »

They mention they were told they were on a different cabinet number to the neighbours, sounds like they probably have a phone line already?

I would hazard a guess they ordered SVDSL.

Ultimanemo

ED E wrote: »

Order a PHONE LINE. Not broadband. Just a phone line. Let them install this. That will upgrade you from an address to a an actual physical line.

What if they manage to drag you until the cooling off period ends and then you find the phone line wouldn't take a fast broadband, then you are stuck with 12 month contract for more than 60 Euro a month.

ED E

You dont let that happen.

TheChizler

ED E wrote: »

I would hazard a guess they ordered SVDSL.

As in naked VDSL? Same wires from the house to cab no? Thought you had to specifically ask for that as well.

ED E

The last 10% of the path is the same, but its a different procedure and theres a difference in approach.

xDSL: Prequalified
PSTN: Assumed qualified, up to the tech to select a pair and make the path.