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eir package not completed

  • 28-11-2017 4:07pm
    #1
    Belleefield Blue
    Registered Users, Registered Users 2 Posts: 1 ✭


    Hello there. Having major problems with eir. Had the eir package of broadband, tv and voice over phone installed five weeks ago tomorrow but still have no phone. This despite numerous calls to customer service and th0ech departments who simply blame each other. Keep being told that the line is "active pending" because of an internal system glich, have has three "tickets" issued. Have so far far spoken to 17 reps on 1901 number, all to no avail. Anyone any ideas?


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Belleefield Blue wrote: »
    Hello there. Having major problems with eir. Had the eir package of broadband, tv and voice over phone installed five weeks ago tomorrow but still have no phone. This despite numerous calls to customer service and th0ech departments who simply blame each other. Keep being told that the line is "active pending" because of an internal system glich, have has three "tickets" issued. Have so far far spoken to 17 reps on 1901 number, all to no avail. Anyone any ideas?
    Hi Belleefield Blue, 

    Thanks for getting in touch with us. 

    I'm very sorry to hear about the ongoing issues you are having with your service, I understand this is frustrating. 
    Feel free to PM me your account details, name on the account and I'll look into this for you. 

    Thanks 

    Tracey 


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