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Getting a Refund on Credit Card from Website

  • 27-11-2017 7:09pm
    #1
    Mossyman
    Registered Users, Registered Users 2 Posts: 145 ✭✭


    Hi,  I purchased a Christmas present from a UK website to be delivered to my parents home last week but now I believe that it may not be an honest place to have bought from.  The item has apparently shipped but the Royal Mail tracking number isn't  working and I can't get response from them.

    I am going to give them some more time to reply but if my suspicions are true is it possible to get the amount I paid back onto my Mastercard?  Is there a certain procedure to follow?

    I also live in Canada so I can't physically go to a bank until December 18 when I'm home next.


Comments

  • #2
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    Mossyman wrote: »
    Hi, I purchased a Christmas present from a UK website to be delivered to my parents home last week but now I believe that it may not be an honest place to have bought from. The item has apparently shipped but the Royal Mail tracking number isn't working and I can't get response from them.

    I am going to give them some more time to reply but if my suspicions are true is it possible to get the amount I paid back onto my Mastercard? Is there a certain procedure to follow?

    I also live in Canada so I can't physically go to a bank until December 18 when I'm home next.

    Hi there,

    Thanks for getting in touch with us here.

    I'd ask first of all that you attempt to get a refund form the retailer. If they don't respond to you or refuse the refund you can apply for a charge back through us using the form here. Also you can raise this through "Ask a question" section of your 365 online profile if you are worried about the retailer holding your card details and the advisers there will be able to place what is called a "Cancelation of Continuous Authority" which would mean that you have charge back rights on any future transactions that the company may present for.


    Please let me know if I can help you with anything else and thanks again for the message.
    Darren.


  • #3
    Mossyman
    Registered Users, Registered Users 2 Posts: 145 ✭✭Mossyman


    Yes I will attempt a refund from the retailer, I wanted to know this as a backup if things don't turn out as wanted.  

    Thanks for your help.


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