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iD mobile EU roaming doesnt work

whizkid9 · 2017-11-23 16:22:08

Traveled to Belgium and Netherlands for 3 days. Is using iD mobile here. In Belgium, iD mobile roaming simply didnt work at all (was automatically connected to proximus). Followed the instructions on the web. didnt help. Called up the customer service and followed all instructions on changing the sim modes, APN etc. No use…

23-11-2017 04:22PM

#1
whizkid9

Registered Users, Registered Users 2 Posts: 133 ✭✭

Join Date: August 2016

Posts: 100
Traveled to Belgium and Netherlands for 3 days. Is using iD mobile here. In Belgium, iD mobile roaming simply didnt work at all (was automatically connected to proximus). Followed the instructions on the web. didnt help. Called up the customer service and followed all instructions on changing the sim modes, APN etc. No use at all. Totally pissed that I didnt have data while roaming. They said the technical support will call me within 48 hours, but didnt receive the call. When I returned and followed it up again, they said I have made calls from my phone!!!!!!!!! which I didnt make at all. And today the customer officer told me the roaming sometimes may not work for all countries!!!!

In Netherlands the data worked, although only on H+, Tmobile-NL network.

When I asked if they can investigate if other people have same issue in Belgium, they cant do that. They said they can only investigate when I am in Belgium. Ridiculous. Now filing a complaint with ComReg . Anyone else have similar issues with iD mobile in Belgium or any other country??

PS:I use an S8 sim free and pretty sure, it aint user error.

Used web instructions from here : https://www.idmobile.ie/our-blog/may-2016/what-you-need-to-know-about-using-your-phone-abroa

Tagged:

id mobile doesnt work

belgium roaming

0

Comments

#2 23-11-2017 05:36PM

whizkid9

Registered Users, Registered Users 2 Posts: 133 ✭✭

Join Date: August 2016

Posts: 100

https://www.boards.ie/vbulletin/showpost.php?p=105056253&postcount=1104

For UK also it is not working.

0
#3 13-12-2017 10:11AM

davkel

Registered Users, Registered Users 2 Posts: 62 ✭✭

Join Date: November 2008

Posts: 56

If you had h+ your roaming was working, iD don't roam on 4g ( like a lot of operators). In Belgium if you connected to proximus then you were roaming, if data was the issue then a bog standard internet apn would have worked for you.

0