Cannot Login to Irish Water account

tbukela

I have tried logging  in to my Irish Water A/C and it won't accept username and password or WPRN & Account No, the message I am getting is "No premises found for this WPRN and account number combination".  I updated my address details last week as I sold the property earlier this year.  How can I check when I am due the refund if I cannot login?

Irish Water: Louise

Hi tbukela,

Thank you for your message.

We're sorry to read this. If you PM the following details, we can certainly look into this for you.

- Name;
- Address;
- WPRN;
- Account Number;
- Contact Number;
- Email Address (if on account); &
- Correspondence Address

Once these details are received, we will be able to assist you further.

Kind regards,
Louise

Trake

i have the same issue when i try to register.

Irish Water: Mairead

Hi Trake,

Trake wrote: »

i have the same issue when i try to register.

If you PM the following details, we can follow up on this for you:

- Name;
- Address;
- Account Number;
- WPRN; and
- Email address.

Thanks,
Mairead

Scrummage

I am getting the same result. I sold my house in July 17, I rang twice to get the details updated and put my new address on the system. I am unable to logon.

it won't accept username and password or WPRN & Account No, the message I am getting is "No premises found for this WPRN and account number combination"

Irish Water: Agata

Scrummage wrote: »

I am getting the same result. I sold my house in July 17, I rang twice to get the details updated and put my new address on the system. I am unable to logon.

it won't accept username and password or WPRN & Account No, the message I am getting is "No premises found for this WPRN and account number combination"

Hi Scrummage,

I am sorry for any inconvenience caused.

If you PM the following details, we can certainly look into this for you:

- Name;
- Address;
- Account Number;
- WPRN; and
- Email address.

Thanks in advance,
Agata