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Last Week's Top Five Queries (Week Ending 17.11.2017)

  • 20-11-2017 3:57pm
    #1
    Irish Water: Louise
    Company Representative Posts: 174 Verified rep ✭


    1.    I can't get through to the phone numbers for the last week to discuss change of address so I can get refund but neither work, what do I do?

    We are sorry to read you have been experiencing delays in contacting our Billing Department recently. This department is experiencing high call volumes due to refund queries.

    Please DM us the following details and we will be more than happy to assist with your query:

    - Account number
    - Name on account
    - Supply address
    - WPRN
     
    2.    When I input my details to create an account online to change my address details I get an error. What should I do?

    Please DM us the following details and we will be more than happy to provide clarification for you:

    - Supply address
    - Account number
    - Name on account

    3.    There is a burst pipe in Leixlip and the website says it’s to be sorted by 15:00, but as yet we still have no water - any idea when it will be sorted?

    We apologise for any inconvenience caused.

    If you are still experiencing supply disruptions, please PM us your details and we will certainly follow up for you.

    4.    I’ve been trying all day to update the name on my account in order to receive my water refund. Several times I have put in my account numbers but then get cut off. I’m running out of time, can you help please?

    We are sorry to read you have been experiencing delays in contacting our Billing Department recently. This department is experiencing high call volumes due to refund queries.

    Please DM us the following details and we will be more than happy to assist with your query:

    - Account number
    - Name on account
    - Supply address
    - WPRN

    5.    I’m looking for my Account and WPRN Number for water.ie registration. Can you help?

    If you would like us to provide these to you, please send the following details through private mail:

    - Name;
    - Address; and
    - Contact number.


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