Engineers on cutting trees

Trevorbab

So i had an eir Engineer out last week who said he couldn't do my install due to branches in the way but said they would be back in a week with equipment to cut them down (he asked me and my neighbor for permission and took pictures), Today a second Engineer came out to attempt an install (seemingly oblivious to the previous attempt) he informed me that eir would not clear the route for the cable, and i would have to cut the branches. some of the branches are on my trees, some are on my neighbors , the line passes across both property's. So will i have to cut them or is Eir going to ?

Regards 
Trevor.

eir: Tracey

Trevorbab wrote: »

So i had an eir Engineer out last week who said he couldn't do my install due to branches in the way but said they would be back in a week with equipment to cut them down (he asked me and my neighbor for permission and took pictures), Today a second Engineer came out to attempt an install (seemingly oblivious to the previous attempt) he informed me that eir would not clear the route for the cable, and i would have to cut the branches. some of the branches are on my trees, some are on my neighbors , the line passes across both property's. So will i have to cut them or is Eir going to ?

Regards 
Trevor.

Hi Trevorbab, 

Thanks for getting in touch with us. 

Apologies for the delays incurred and confusion with your order, I understand this frustrating. 

Feel free to PM me your account details, name on the account and I'll clarify this for you. 

Thanks 

Tracey

Trevorbab

Thanks, Just Pm'd you there with the details

eir: Tracey

Trevorbab wrote: »

Thanks, Just Pm'd you there with the details

Perfect, thanks.

I'll come back to you soon through PM's

Thanks 

Tracey