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Advice Needed DPD Lost My Order

  • 14-11-2017 1:09pm
    #1
    ra0044
    Registered Users, Registered Users 2 Posts: 397 ✭✭


    Hi.

    I am hoping that some of you may have had experienced this issue and know of the best way to sort it out.

    Basically I ordered an LG v20 and a Xiaomi MI a1 from eglobalcentral.eu by credit card.

    Received e.mail saying it had been dispatched and got the tracking no.

    Was tracking in through the no. on DPD UK tracking . They were sent from Manchester to the DPD hub in Athlone where they sat and sat. I rang DPD Ireland on Thursday for an update and they say they that they are lost. Phones definitely arrived in Athlone and they have the scans and picture of the parcel but where they are now is anyone's guess. Sorry about that but you need to talk to eglobal.eu.

    I e.mailed e.global.eu on Thursday and got an e.mail Friday afternoon saying they are looking in to it with DPD. Nothing since from either companies even after numerous e.mails.

    Has anyone experienced similar ? What is the best course of action. I was thinking of just doing a chargeback of the credit card and ordering again off of someone else.

    Any advice would be gratefully received


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    You need to give EGlobal a reasonable chance to recover them. Sometimes things do get "found".

    Then ask EGlobal to refund or resend. If they dont offer 100% what you paid, then chargeback.


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