Hyundai Dealer - 2000 Euro for delivery charges on the IONIQ

alanowx

Hello to everybody as this is my first post here in this EV Forum. Been a lurker for some time now and have learned alot about EVs from all the contributors on here. So I thank you all.

I was at Hyundai's "National Event" yesterday and picked up the local dealers price list. Somehow I was not surprised to see the full prices listed with just a small asterisk over the IONIQ Model name but with no reference what it refers to, ie no mention of Grants/VRT rebates.

I have a particular interest in the PHEV and queried the dealer price. Can you believe that even their EV "expert" was not aware that the SEAI grant also applies to PHEVs. Sad when the customer has to educate the dealer - No wonder EV update is slow.

Below you see the delivery and related charges and the Hyundai website prices do not include such charges but do include the SEAI grant and VRT rebate where applicable. Metallic is not included in either.

>>>>>>>>>>>>>>>>Dealer Prices>>>>>Hyundai Website

IONIQ Hybrid >>>>>> 35,995 >>>>>>>> 32,495
IONIQ Electric >>>>> 40,896 >>>>>>>> 28,995
IONIQ PHEV >>>>>>> 41,495 >>>>>>>> 31,995


So lets reconcile the difference between dealer and Hyundai prices.

IONIQ Hybrid

>[35,995 - 1500(VRT Rebate) = 34,495 - 32,495] = 2,000 Dealer margain.

IONIQ Electric

>[40,896 - 5,000(SEAI Grant) - 4,901(VRT Rebate) = 30,995 - 28,995] = 2,000 dealer margain.

IONIQ PHEV

>[41,495 - 5,000(SEAI Grant) - 2,500(VRT Rebate) = 33,995 - 31,995] = 2,000 dealer charge


Perhaps it's now time for Hyundai Ireland to also state the Recommended on the Road Price, just like Hyundai UK do, which I believe is just 639stg extra above Retail for the EV/PHEV. So what's so special about our knowledgeable dealers? - I'm going to email Hyundai Ireland to comment on this.

The PHEV Retail of 31,995 here could be a very competitive price with a sensible extra delivery charge of say 700, less any discounts if one was a cash buyer. That would compare very well to its competitor the new Prius PHEV at 37,125 plus charges, which is way overpriced and don't even mention the looks.

I own a 6 year old 2.0L Euro 5 diesel and have been for months now looking into buying an EV. The IONIQ PHEV would suit my current needs nicely at least until the bigger battery IONIQ or Kona EVs come along in 2019. Now once more I'm being told to come back in 4 months. So frustrating especially when its been available in UK since June.

alanowx

Got a reply to my email from Hyundai Ireland.

Firstly they have confirmed the IONIQ PHEV RRP is 31,995 after SEAI grant and VRT reduction.

RE 2,000 delivery charge - I quote

"In terms of the dealer delivery charge, Hyundai Ireland does not dictate this charge & is at the dealers discretion. I have spoken with the DP and the breakdown of the €2,000 is as follows;

€1,100 Delivery charge

€500 Service Plan (if you opt to go with this as part of the 181 offer this will be removed)

€400 Paint Protection (again this is at your discretion & can opt to not go with this product if you see no value in same)

A lot of dealerships around the country (not just Hyundai) have these options (and others) added in as ancillary products" End of quote.



I have advised that I still believe 1,100 is way too high when it seems the charge in the uk is 639 stg and recommended they introduce ROTR prices here also.

They expect the KONA EV launch in late 2018

unkel

Just negotiate the delivery charge away. That's what I did. I paid just over €25k all in on the road for my Ioniq Electric with metallic paint (scrapping a worthless banger)

KCross

unkel wrote: »

Just negotiate the delivery charge away. That's what I did. I paid just over €25k all in on the road for my Ioniq Electric with metallic paint (scrapping a worthless banger)

Is the delivery charge the dealers profit?

alanowx

unkel wrote: »

Just negotiate the delivery charge away. That's what I did. I paid just over €25k all in on the road for my Ioniq Electric with metallic paint (scrapping a worthless banger)

Yeah you did realy well. Time to play hardball and I'll have to brush up on my negotiating skills. But 1,100 for delivery i'd say is a bit Irish since I now see that they charge this across the board - even for little i10 that costs only 13,000 euro.

KCross wrote: »

Is the delivery charge the dealers profit?

No doubt it is. Time to shop around I think

liamog

£639 is around €715.

So you're looking at around €385 more for delivery charges in Ireland than the UK.
That €385 has to cover the higher costs of business in Ireland because we are a lower volume market.
It also has to cover the fact that wages are higher here in real terms due to our high cost of living.

All in all, it's pretty reasonable. It also gives dealers a margin to allow for negotiation.

ted1

liamog wrote: »

£639 is around €715.

So you're looking at around €385 more for delivery charges in Ireland than the UK.
That €385 has to cover the higher costs of business in Ireland because we are a lower volume market.
It also has to cover the fact that wages are higher here in real terms due to our high cost of living.

All in all, it's pretty reasonable. It also gives dealers a margin to allow for negotiation.

For 385 a UK dealer could get staff to drive the car over on the ferry and fly home.

The dealer normally doesn’t even stock the car and rarely adds benefit to the sale.

liamog

So we should just close all Irish businesses and move them to the UK then?

alanowx

I'd say most people don't mind paying for a service if they feel they are getting reasonable value for that service. Usually that charge is small in relation to the overall cost of the car. Perhaps on average typically 600/700euro the last time I enquired with various dealers or say roughly 2/3% of the cost of the car.

I feel 1,100 on a small car like Hyundai i10 1.0 with RRP of 12,995 is disproportionate (over 8%), heck personally I think its excessive on a 30K car despite our higher costs and smaller market than UK. Sure the charges are for more than a car wash and a number plate. Removing plastics, wax, perhaps valeting, PDI checking oil water and other diagnostics takes time and labour. In my view ROTR by the Distributors would introduce more transparency and would make it easier for customers to compare costs across the different makes. It would not be surprise me if different dealers even within the same brand are asking different delivery costs.

Fine, if you take the view, (I certainly will from now on), that this charge is some sort of bargaining chip - a dealer discretionary charge that is up to the customer to haggle over. Unfortunately I think the average shopper in their ignorance will rarely question that charge.

And I don't like this practice now of adding on top these "ancillary products" that one has to opt out off. If want a service I'll ask for it.

Just my 2 cents worth.

Soarer

I don't think you should pay delivery if the car is already in stock.

thierry14

Soarer wrote: »

I don't think you should pay delivery if the car is already in stock.

I think the same

I would walk away if it was me.

Leaf 2 will be a better car anyway

liamog

The dealer network is not owned by the manufacturer.
They are franchises.

The cost of getting the car from the factory doesn't change because you ordered it the week before it arrived or the week after.

Cordell

Soarer wrote: »

I don't think you should pay delivery if the car is already in stock.

Why? Even if the car is in the dealer's forecourt, it didn't appear there for free.
You're paying for transport and pre-delivery inspection and preparation, but sure 1100E is a bit excessive. Especially for a small(ish) car. If I remember correctly I paid 8 or 900 on a Tucson.

Soarer

liamog wrote: »

The cost of getting the car from the factory doesn't change because you ordered it the week before it arrived or the week after.

But what if you didn't order it, and it's just sitting in the showroom?

That's like going into RicherSounds, picking out a tv in stock, and then they ask an extra €100 to pay for delivery to the shop it's already in!

alanowx

Soarer wrote: »

I don't think you should pay delivery if the car is already in stock.

But am I correct in saying that the dealer pays the actual transport costs from Distributors to showroom.

And then of course their is the related charges I mentioned above. Not defending their high prices but I have to acknowledge there is costs associated with getting the car ready for the customer.

I for one would want it sparkling when I go to collect it.


I don't want to exaust the patience of the Mods, this is afte rall my first post here, and perhaps this conversation is heading more into general motors discussion area. In hind sight maybe I should have posted it their initially. It's just I was shocked when asked for 2,000 euro on IONIQ PHEV which started the ball rolling.

billy few mates

To be honest I've always thought that delivery charges are a scam, if I'm going to buy a new car from a dealer I shouldn't have to pay extra on top for him to get the car, that cost is between him and the manufacturer, I don't care how he gets it to the forecourt, that's just the cost of doing business. I can't think of any other product we buy where the retailer passes on the cost of them sourcing a product their selling, but because we put up with it the practice continues.
It's like tradesmen that charge a call out premium to come to your house, how else are we supposed to get a plumber to fix our central heating, it's not like you have the option to bring the system to them. I had this argument with a plumber who was quoting me €100 call out fee on top of the hourly rate for his repair fee to do a job, even though he couldn't come until it suited him a few days later. I explained to him that a call out fee was only justifiable if I was calling him out from his bed or if he was going to drop everything and come straight away. He tried to justify this rip-off by saying 'its a standard charge, we all charge it, we always charge it etc' but his only justification for it was that it was a traditional fee that people were prepared to accept without question!
I politely told him I would pay the fee if I could set the appointment time, if he set it I wouldn't.

alanowx

thierry14 wrote: »

I think the same

I would walk away if it was me.

Leaf 2 will be a better car anyway

Thanks for feedback,

Funny you should mention LEAF 2 - I'm just getting ready a thread to post on IONIQ vs LEAF 2 and the Infrastructure for both.

cros13

Yeah... a general discussion on dealer delivery charges is more suited to the Motors forum.
But I have no issues with any discussion on a particular EV/PHEV including delivery charges as a topic, once the discussion is centered on the models in question.

grogi

alanowx wrote: »

"In terms of the dealer delivery charge, Hyundai Ireland does not dictate this charge & is at the dealers discretion.

Antitrust rights dictate that the distributor cannot influence the price charged by the dealer in any way.

alanowx

grogi wrote: »

Antitrust rights dictate that the distributor cannot influence the price charged by the dealer in any way.

And would the Distributor be doing just that by advertising ROTR prices

ted1

liamog wrote: »

So we should just close all Irish businesses and move them to the UK then?

No just buy them online. It’s just what the dealer does when you leave the showroom.

iomusicdublin

I phoned Hyundai today in regards to a new non met. base spec i10.
The car is 11,995 new with the delivery charge on top of 1200 euro.

That is higher than a 130,000 euro new X5

alanowx

Hi iomusicdublin

If you've read the entire thread then you will see the varying views given here vary from Walk Away to Negotiate the delivery charge away or down.

If you are keen to buy this model and prepared to pay a reasonable delivery charge, but only you decide on what that is. Then what I suggest is you do a little homework and compare the delivery charge for a few comparable Makes say VW Up, Kia Picanto, Toyota Aygo, Skoda Citigo etc

Asuming you are happy with other aspects of the deal, like trade in value your getting for your current car, and the only thing that is holding you back is the high delivery charge. I would then ask to see the Sales Manager and confront him/her wth your research and say this X amount is what im prepared to pay you for delivery and no more. If he/she is not prepared to accept your offer and willing to lose a sale over it then tell them you are walking and going to another Hyundai dealer.

If you then find that other Hyundai dealers are taking the same insane attitude then go and buy possibly one of the other Makes/Models i've mentioned above and I would let your local Hyundai dealer know about it.

Perhaps then if enough people took this approach they might cop themselves on.