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Account cancelled. How to get a refund?

  • 10-11-2017 3:36pm
    #1
    RootX
    Registered Users, Registered Users 2 Posts: 275 ✭✭


    Hi,

    I recently cancelled my BB/landline account and returned all equipment to Eir. Today I got an email advising my new bill is available and the amount is -64.51.

    Am I right to assume I'm entitled to a refund? If yes, how can I claim it?

    Thanks in advance.


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    RootX wrote: »
    Hi,

    I recently cancelled my BB/landline account and returned all equipment to Eir. Today I got an email advising my new bill is available and the amount is -64.51.

    Am I right to assume I'm entitled to a refund? If yes, how can I claim it?

    Thanks in advance.
    Hi RootX, 

    The customer care team on 1901 will be advise you on this and arrange the refund cheque for you also. 

    Thanks

    Tracey 


  • #3
    RootX
    Registered Users, Registered Users 2 Posts: 275 ✭✭RootX


    Many thanks, will do.


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    RootX wrote: »
    Many thanks, will do.
    No problem. 

    Thanks 

    Tracey 


  • #5
    RootX
    Registered Users, Registered Users 2 Posts: 275 ✭✭RootX


    Hi again,

    so I called customer care and they issued the refund, all was good and well until today, when I received an email with a new bill for [font=Helvetica, arial, sans-serif]€ 139.99 !![/font]


    Logging to myeir portal confirms my account is seized and no longer active. Could you please help me out, I don't want eir to debit any amount whatsoever!

    Thanks.


  • #6
    RootX
    Registered Users, Registered Users 2 Posts: 275 ✭✭RootX


    So, ringing 1901 doesn't work cause I have no active phone number nor account number to provide. The inactive ones do not work therefore I can't get to an agent to talk to.

    Trying the chat option, 3 hours in without a response.
    Capture.png


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  • #7
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    RootX wrote: »
    So, ringing 1901 doesn't work cause I have no active phone number nor account number to provide. The inactive ones do not work therefore I can't get to an agent to talk to.

    Trying the chat option, 3 hours in without a response.
    Capture.png
    Hi,

    I have responded to you on another thread.

    - Adam


  • #8
    RootX
    Registered Users, Registered Users 2 Posts: 275 ✭✭RootX


    Thanks Adam, I managed to get to someone using the chat and provided all the details I could, including parcel motel tracking information. I was told the charges will get waived; hopefully that will settle the matter and I won't be receiving any further bills.


  • #9
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    RootX wrote: »
    Thanks Adam, I managed to get to someone using the chat and provided all the details I could, including parcel motel tracking information. I was told the charges will get waived; hopefully that will settle the matter and I won't be receiving any further bills.
    No problem. Glad to hear you got it sorted. Let me know if you need anything else.

    - Adam


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