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Online Dispute Resolution for Consumer Disputes

maestroamado · 2017-11-09 12:21:16

I have what i would describe as a minor issue that occured when i was making a booking with Aer Lingus. Therir website directed me to the above organization. I submitted my complaint and recieved an automated reply to say my complaint was accepted. Then after 30 days i got another automated reply saying that it was…

09-11-2017 01:21PM

#1

maestroamado

Registered Users, Registered Users 2 Posts: 4,425 ✭✭✭

Join Date: July 2011

Posts: 4325

I have what i would describe as a minor issue that occured when i was making a booking with Aer Lingus. Therir website directed me to the above organization.
I submitted my complaint and recieved an automated reply to say my complaint was accepted. Then after 30 days i got another automated reply saying that it was automatically closed after 30 days. These people did not send me any corrospondence whatever during the said 30 days. I did ask them if they had contacted Aer Lingus on my behalf, they did not answer my question.
I am wondering if there is anywhere i can go with this as this is not good enough in my opinion.
Many thanks.

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