HEAnet student offer

An Ri rua

Hello,

I'm on rolling 6 month contracts for quite a while now and only just realised that I can avail of a student HEANet deal.

Do I need to approach a store about this? I was about to approach a store anyway to avail of an upgrade device as I've gone past 6 months.

Can you outline what is best to do. End my current contract and start a new one or simply get upgraded kit and reduced price once I produce my student proof and proof of ID also.

eir: Adam

An Ri rua wrote: »

Hello,

I'm on rolling 6 month contracts for quite a while now and only just realised that I can avail of a student HEANet deal.

Do I need to approach a store about this? I was about to approach a store anyway to avail of an upgrade device as I've gone past 6 months.

Can you outline what is best to do. End my current contract and start a new one or simply get upgraded kit and reduced price once I produce my student proof and proof of ID also.

Hi there,

Thanks for getting in touch. You would need to pop into a store to get more information on this. The eir representative in the store will be able to advise you of everything you need to know about this. You can view more about this offer on the below link:

https://www.heanet.ie/brokerage/student-mobile-broadband

- Adam

An Ri rua

Thanks

eir: Adam

An Ri rua wrote: »

Thanks

No problem at all.

- Adam

An Ri rua

eir: Adam wrote: »

An Ri rua wrote: »

Thanks

No problem at all.

- Adam

Adam,

I'm in a chat now with Jeeva on the Eir website and they're saying that since Meteor became Eir that the student offer is gone. Ins tore in Navan they told me they couldn't process it for me as they had no sims and to contact CS.

Can you clarify?

Was / Is there a special HEAnet sim?

[font=Arial, sans-serif]Hello! Next available customer representative will be with you shortly.[/font]


[font=Arial, sans-serif]Representative Kumar has joined the session[/font]

Kumar
[3:35:18 PM]
Welcome to Eir mobile web chat service. I'm Jeeva. How may I help you today?


You
[3:35:48 PM]
Hello Jeeva. I want to sign up for the HEAnet student discount on mobile broadband.


You
[3:36:20 PM]
I went instore in Navan, Co Meath and they said that they have no HEAnet sims. That I should call custoemr service


Kumar
[3:37:34 PM]
I have checked and see that the HEAnet offer has been closed and only the normal broadband offers are available.


You
[3:38:12 PM]
When did that happen? I asked online on Boards.ie and was told to go instore. That's only 2 days ago


Kumar
[3:38:42 PM]
Have you checked in eir.ie website?


Kumar
[3:39:04 PM]
When meteor switched as Eir ,the offer has been closed.


You
[3:39:14 PM]
https://www.boards.ie/ttfthread/2057806758


You
[3:39:30 PM]
The Eir representative on Boards.ie must not know that?

An Ri rua

https://www.heanet.ie/brokerage/student-mobile-broadband


HEAnet’s new mobile offers with Meteor are now live.
Both offers are open to students and staff at all HEAnet member institutions.
Meteor has changed and is now Eir mobile. Our offer continues to be available with Eir stores. Ask for the HEAnet mobile broadband offer in any Eir store.
The offers comprise a mobile broadband offer and also a voice/sms/data bundle.
Mobile Broadband offer 1:

• €9.99 per month
  
• Data allowance of 25GB
  
• 4G
  
• 6 month minimum term
  

[*]
Mobile Broadband offer 2:

• €19.99 per month
  
• Data allowance of 50GB
  
• 4G
  
• 6 month minimum term
  

[*]
Phone offer:

• €20 per month
  
• Data allowance of 5GB
  
• 4G
  
• 200 minutes of calls to other networks
  
• 300 texts to other networks
  
• Free Meteor to Meteor calls and texts
  
• 30 day contract
  

An Ri rua

I've emailed HEANet to see what exactly is going on here. Will clarify for all when I find out

An Ri rua

Issue closed. Adam was correct. Thanks again Adam. Jeeva / Kumar was not. I rang 1905 and all is well again in my world.

eir: Adam

An Ri rua wrote: »

Issue closed. Adam was correct. Thanks again Adam. Jeeva / Kumar was not. I rang 1905 and all is well again in my world.

No problem, glad to hear you got this sorted  

- Adam

Rockin

Had no joy this week in 3 x stores trying to get this setup  

eir: Thomas

Rockin wrote: »

Had no joy this week in 3 x stores trying to get this setup  

Hi Rockin ,

I'm sorry to hear this and I apologise for the inconvenience.

Thanks

Thomas

Rockin

eir: Thomas wrote: »

Hi Rockin ,

I'm sorry to hear this and I apologise for the inconvenience.

Thanks

Thomas

Thomas can you provide any clarification on this issue with your sales department?

eir: Thomas

Rockin wrote: »

eir: Thomas wrote: »

Hi Rockin ,

I'm sorry to hear this and I apologise for the inconvenience.

Thanks

Thomas

Thomas can you provide any clarification on this issue with your sales department?

I cannot unfortunately, we do not deal with any sales related queries here.

Thanks

Thomas