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Account Close Request Rejected

  • 08-11-2017 3:35pm
    #1
    techdiver
    Registered Users, Registered Users 2 Posts: 3,478 ✭✭✭


    Hi,

    A couple of weeks ago I competed a acocunt close request form online for 2 current account sI want to close.

    I received a text from 50365 asking me to reply with the word "CLOSE" whcih I duly did and even received a confirmation of this from 50365.

    Today I have received a text from "BOI" stating:

    "[font=arial, sans-serif]We have not received a reply to the CLOSE text we sent you more than 6 days ago.  We have had to reject your request and your account remains open.  BOI.[/font]"

    Can someone look into this please?


Comments

  • #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    techdiver wrote: »
    Hi,

    A couple of weeks ago I competed a acocunt close request form online for 2 current account sI want to close.

    I received a text from 50365 asking me to reply with the word "CLOSE" whcih I duly did and even received a confirmation of this from 50365.

    Today I have received a text from "BOI" stating:

    "[font=arial, sans-serif]We have not received a reply to the CLOSE text we sent you more than 6 days ago.  We have had to reject your request and your account remains open.  BOI.[/font]"

    Can someone look into this please?
    Hi techdiver, 

    Thanks for contacting us on Boards. 

    Sorry to hear that your reply to the text was not registered and that you wish to close your account. In order to have this investigated, can you please send a message through the Ask a Question option on the 365 Online Service Desk. Our advisors can then look into this further for you and let you know if there are any further steps to do. 

    Thanks,
    Sarah


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