Boards emails breaking outlook!

dotsman

Has something changed with emails from boards.ie (possibly locations of images?)

Anytime I ckick an email from boards in Outlook 2013, I get the following error and outlook hangs (maybe 10-20 seconds). After, Outlook becomes responsive again, but boards emails have no images loaded. If I click on another mail to read, it is fine, but if I click back to the boards one, the error occurs again.

1. No other emails cause the problem (and lots of emails with images load correctly as html)
2. When i look at the email directly in Gmail, although I don't get the error, Gmail renders the message in plaintext only, while emails from all other sources render as html with images.

Nothing has changed on my side!

quentingargan

Same thing happening to me. Outlook 2010. Freezes when I select an email from no-reply@boards.ie

I tried removing no-reply@boards.ie from my safe senders list so that I wouldn't be contacting the server, but that didn't make any difference.

Boards.ie: Niamh

Thanks for the reports - this is a known issue that the team will be working on shortly

dotsman

Was a fix applied today in relation to this? It's just that I had 2 emails from boards today. The first came in at 00:52 and is still broken, but the second came in at 18:42 and works perfectly.

Boards.ie: Niamh

Yes the team fixed this yesterday so emails should be fine from now on!

tricky D

Still getting this issue, intermittently. To me, it looks like some thing to do with the header image, either the image itself or perhaps some css is hammering email rendering engines which should be assumed to be very basic and require old and bad practice html - tables, font tags etc.... From a quick look at the image treatment, css is being used for sizing, when plain old width and height would be more benign. 'Why?' and KISS springs to mind.

dotsman

Yup, unfortunately, it does seem to be intermittent now. Received 5 mails from boards yesterday, all the standard notifications. 4 work fine, 1 remains broken

time of email | Successful?
08:19|Worked
09:14|Worked
12:35|Broken
18:23|Worked
19:15|Worked

Boards.ie: Mark

Can ye provide the titles of any broken e-mails please?

tricky D

Just got one...

Received: (qmail 15061 invoked from network); 13 Nov 2017 12:29:12 -0000
Received: from unknown (HELO inbound-smtp02.cp.blacknight.com) ([81.17.249.33])
by 81.17.254.10 with SMTP; 13 Nov 2017 12:29:12 -0000
Received: from a6-128.smtp-out.eu-west-1.amazonses.com (a6-128.smtp-out.eu-west-1.amazonses.com [54.240.6.128])
by inbound-smtp02.cp.blacknight.com (Postfix) with ESMTPS id 69C20680B6
for <SNIPPED>; Mon, 13 Nov 2017 12:29:12 +0000 (GMT)
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;
; d=boards.ie; t=1510576151;
h=To:Subject:From:Message-ID:MIME-Version:Content-Type:Content-Transfer-Encoding:Date;
bh=dCEE2n6igK8lDJUBB+r9boADemxF2fvl0y4J01zXAv4=;
b=Ts2e7vpzTnVHnEnRERiEZzhiVqtVciWxeMVsqbYLDipzDEntz0EEgW180oheZxfg
23gSz/MzRhhOd5qG5KLQmcATq4N2a/+o/1lVe9BlfYvhRniyNuujOwdWFJ/V7TvAe4M
xBdzDQeIDIR6glfKoW+W/o8Yr/Yx86mwyp7+aNaE=
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;
; d=amazonses.com; t=1510576151;
h=To:Subject:From:Message-ID:MIME-Version:Content-Type:Content-Transfer-Encoding:Date:Feedback-ID;
bh=dCEE2n6igK8lDJUBB+r9boADemxF2fvl0y4J01zXAv4=;
b=fKdyfdv9i9uGlJzAGGaylqEp7o5cl0fa1z3N7QjJm9fPU9jOCT0PB8cp5TQegQT0
3KZPofoaYiuPwMSH99l29q4DKxLjgqBd+lkuGthcq8pbeqQWewOzjmYLsSLZhvR4TMf
LSM3/Bvokkpfhsv4SQt6BEOd13DRdnYnkeLiMASA=
To: SNIPPED
Subject: New post in Aer Lingus Fleet Discussion
X-PHP-Originating-Script: 0:class_mail.php
From: "boards.ie" <no-reply@boards.ie>
Auto-Submitted: auto-generated
Message-ID: <0102015fb55adc61-bc6b6d83-6aa3-4623-b88f-d9b4fff3972c-000000@eu-west-1.amazonses.com>
MIME-Version: 1.0
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: 8bit
X-Priority: 3
X-Mailer: vBulletin Mail via PHP
Date: Mon, 13 Nov 2017 12:29:11 +0000
X-SES-Outgoing: 2017.11.13-54.240.6.128
Feedback-ID: 1.eu-west-1.Z+MLwtXXKcCvwnzcfHbSudAmjYX2aTFpJIcnSyqF4mY=:AmazonSES
X-PMFLAGS: 34095744 0 65537 PDQ94SY1.CNM

Boards.ie: Mark

Could I ask you to post / PM me the raw HTML of the e-mail. Hopefully the tech lads can work out why some are fine and others aren't.

tricky D

The css chunk I referred to earlier is emboldened and underlined. It is in the logo image tag. In my renderer, it eventually displays as a broken X thing and the rendering stalls or, in the good versions it just displays instantly as blank.

Received: (qmail 15061 invoked from network); 13 Nov 2017 12:29:12 -0000
Received: from unknown (HELO inbound-smtp02.cp.blacknight.com) ([81.17.249.33])
by 81.17.254.10 with SMTP; 13 Nov 2017 12:29:12 -0000
Received: from a6-128.smtp-out.eu-west-1.amazonses.com (a6-128.smtp-out.eu-west-1.amazonses.com [54.240.6.128])
by inbound-smtp02.cp.blacknight.com (Postfix) with ESMTPS id 69C20680B6
for <SNIPPED>; Mon, 13 Nov 2017 12:29:12 +0000 (GMT)
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;
; d=boards.ie; t=1510576151;
h=To:Subject:From:Message-ID:MIME-Version:Content-Type:Content-Transfer-Encoding:Date;
bh=dCEE2n6igK8lDJUBB+r9boADemxF2fvl0y4J01zXAv4=;
b=Ts2e7vpzTnVHnEnRERiEZzhiVqtVciWxeMVsqbYLDipzDEntz0EEgW180oheZxfg
23gSz/MzRhhOd5qG5KLQmcATq4N2a/+o/1lVe9BlfYvhRniyNuujOwdWFJ/V7TvAe4M
xBdzDQeIDIR6glfKoW+W/o8Yr/Yx86mwyp7+aNaE=
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple;
; d=amazonses.com; t=1510576151;
h=To:Subject:From:Message-ID:MIME-Version:Content-Type:Content-Transfer-Encoding:Date:Feedback-ID;
bh=dCEE2n6igK8lDJUBB+r9boADemxF2fvl0y4J01zXAv4=;
b=fKdyfdv9i9uGlJzAGGaylqEp7o5cl0fa1z3N7QjJm9fPU9jOCT0PB8cp5TQegQT0
3KZPofoaYiuPwMSH99l29q4DKxLjgqBd+lkuGthcq8pbeqQWewOzjmYLsSLZhvR4TMf
LSM3/Bvokkpfhsv4SQt6BEOd13DRdnYnkeLiMASA=
To: SNIPPED
Subject: New post in Aer Lingus Fleet Discussion
X-PHP-Originating-Script: 0:class_mail.php
From: "boards.ie" <no-reply@boards.ie>
Auto-Submitted: auto-generated
Message-ID: <0102015fb55adc61-bc6b6d83-6aa3-4623-b88f-d9b4fff3972c-000000@eu-west-1.amazonses.com>
MIME-Version: 1.0
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: 8bit
X-Priority: 3
X-Mailer: vBulletin Mail via PHP
Date: Mon, 13 Nov 2017 12:29:11 +0000
X-SES-Outgoing: 2017.11.13-54.240.6.128
Feedback-ID: 1.eu-west-1.Z+MLwtXXKcCvwnzcfHbSudAmjYX2aTFpJIcnSyqF4mY=:AmazonSES
X-PMFLAGS: 34095744 0 65537 PDQ94SY1.CNM

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<title>New post in Aer Lingus Fleet Discussion</title>
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body { -webkit-text-size-adjust: none; -ms-text-size-adjust: none; } /* Prevent Webkit and Windows Mobile platforms from changing default font sizes. */

/* Fix header styling in hotmail */
h1, h2, h3, h4, h5, h6 { color: black !important; line-height: 100% !important; }
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body { margin: 0; padding: 0; }
img { height: auto; line-height: 100%; outline: none; text-decoration: none; }
a img { border: none; };

/* Fix 1px padding on table cells in Outlook 07/10 */
table td { border-collapse: collapse; }

/* Render yahoo short cuts as invisible */
.yshortcuts, .yshortcuts a, .yshortcuts a:link,.yshortcuts a:visited, .yshortcuts a:hover, .yshortcuts a span {
color: black; text-decoration: none !important; border-bottom: none !important; background: none !important; }
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<img src="http://www.boards.ie/img/et/OHzFOzNd964qKBXU3B3PL2s2_Ux1y-KuWiOl-xjNDODamDCB7yHysAqaYD1FU_PwqkCRGd8sqSPZ-gN6UEyQIfiA1B6_-SCRur0QiDyjPPK9Lxvq0BnaE1IMmocp6GUj7sdGvmNdgbXcnlrXUzlqTsO0VXSsW1Rklia534XMjoeMV2ZHgiG98cGaj6O0AsALrCuzA_KszzDiQ3I_eO94zM1VazM08RqXmH9uqKFEBQzTWQkNH8Czmo0C0Tys61T2axk2ecrgYJkiogO1eqlyO8JHB18Gf3sHvoCkQqc7odOqUwUVn0TcWe4T-_LsNkoZCFRKP5PXJR9Nvc8oU1bYudHA6W7XUhQmk3DDkhjCMr8ZLjpje8a1U2Gm.gif&quot; border="0" height="1" width="1" />
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<a href="http://www.boards.ie/vbulletin/crd.php?url=http://www.boards.ie/?utm_source=email&utm_medium=email&utm_campaign=logo&amp;d=OHzFOzNd964qKBXU3B3PL2s2_Ux1y-KuWiOl-xjNDODamDCB7yHysAqaYD1FU_PwqkCRGd8sqSPZ-gN6UEyQIfiA1B6_-SCRur0QiDyjPPK9Lxvq0BnaE1IMmocp6GUj7sdGvmNdgbXcnlrXUzlqTsO0VXSsW1Rklia534XMjoeMV2ZHgiG98cGaj6O0AsALrCuzA_KszzDiQ3I_eO94zM1VazM08RqXmH9uqKFEBQzTWQkNH8Czmo0C0Tys61T2axk2ecrgYJkiogO1eqlyO8JHB18Gf3sHvoCkQqc7odOqUwUVn0TcWe4T-_LsNkoZCFRKP5PXJR9Nvc8oU1bYudHA6W7XUhQmk3DDkhjCMr8ZLjpje8a1U2Gm&quot;&gt;
<img src="//s3-eu-west-1.amazonaws.com/b-static.net/images/emaillogo.png" border="0" alt="Boards.ie" style="width:161px; height:23px; display:block" />
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Dear tricky D,<br />
<br />
Dardania has just posted the following in the <a href="http://www.boards.ie/vbulletin/crd.php?url=http://www.boards.ie/vbulletin/showthread.php?t=2057383874&goto=newpost&zxf=1510568878&utm_source=notification&utm_medium=email&utm_campaign=notification&amp;d=OHzFOzNd964qKBXU3B3PL2s2_Ux1y-KuWiOl-xjNDODamDCB7yHysAqaYD1FU_PwqkCRGd8sqSPZ-gN6UEyQIfiA1B6_-SCRur0QiDyjPPK9Lxvq0BnaE1IMmocp6GUj7sdGvmNdgbXcnlrXUzlqTsO0VXSsW1Rklia534XMjoeMV2ZHgiG98cGaj6O0AsALrCuzA_KszzDiQ3I_eO94zM1VazM08RqXmH9uqKFEBQzTWQkNH8Czmo0C0Tys61T2axk2ecrgYJkiogO1eqlyO8JHB18Gf3sHvoCkQqc7odOqUwUVn0TcWe4T-_LsNkoZCFRKP5PXJR9Nvc8oU1bYudHA6W7XUhQmk3DDkhjCMr8ZLjpje8a1U2Gm&quot;&gt;&quot;Aer Lingus Fleet Discussion" thread</a>, in the Aviation & Aircraft forum:<br />
<br />
"Trying to move on from the waffle earlier...I have a tech query for you guys:<br />
<br />
I noticed a few months ago that EI were ranked 2nd quietest airline in LHR (see this one for example: <a href="https://www.belfasttelegraph.co.uk/business/news/new-heathrow-report-names-airlines-with-worst-impact-on-environment-35833728.html"&gt;https://www.belfasttelegraph.co.uk/business/news/new-heathrow-report-names-airlines-with-worst-impact-on-environment-35833728.html</a> )<br />
<br />
Does anyone know, have EI fitted this mod to their A320s: <a href="http://a320whine.com/"&gt;http://a320whine.com/</a>"<br />
<br />
You won't get any more new post notifications until you visit the forum.<br />
<br />
---<br />
Unfollow this thread, please <a href="http://www.boards.ie/vbulletin/crd.php?url=http://www.boards.ie/vbulletin/subscription.php?do=removesubscription&type=thread&subscriptionid=11434052&auth=ace4789201c04a3e7931143e37f75d11&utm_source=notification&utm_medium=email&utm_campaign=notification&amp;d=OHzFOzNd964qKBXU3B3PL2s2_Ux1y-KuWiOl-xjNDODamDCB7yHysAqaYD1FU_PwqkCRGd8sqSPZ-gN6UEyQIfiA1B6_-SCRur0QiDyjPPK9Lxvq0BnaE1IMmocp6GUj7sdGvmNdgbXcnlrXUzlqTsO0VXSsW1Rklia534XMjoeMV2ZHgiG98cGaj6O0AsALrCuzA_KszzDiQ3I_eO94zM1VazM08RqXmH9uqKFEBQzTWQkNH8Czmo0C0Tys61T2axk2ecrgYJkiogO1eqlyO8JHB18Gf3sHvoCkQqc7odOqUwUVn0TcWe4T-_LsNkoZCFRKP5PXJR9Nvc8oU1bYudHA6W7XUhQmk3DDkhjCMr8ZLjpje8a1U2Gm&quot;&gt;click here</a>.<br />
<br />
You can manage all your followed threads and forums <a href="http://www.boards.ie/vbulletin/crd.php?url=http://www.boards.ie/vbulletin/subscription.php?do=viewsubscription&folderid=all&utm_source=notification&utm_medium=email&utm_campaign=notification&amp;d=OHzFOzNd964qKBXU3B3PL2s2_Ux1y-KuWiOl-xjNDODamDCB7yHysAqaYD1FU_PwqkCRGd8sqSPZ-gN6UEyQIfiA1B6_-SCRur0QiDyjPPK9Lxvq0BnaE1IMmocp6GUj7sdGvmNdgbXcnlrXUzlqTsO0VXSsW1Rklia534XMjoeMV2ZHgiG98cGaj6O0AsALrCuzA_KszzDiQ3I_eO94zM1VazM08RqXmH9uqKFEBQzTWQkNH8Czmo0C0Tys61T2axk2ecrgYJkiogO1eqlyO8JHB18Gf3sHvoCkQqc7odOqUwUVn0TcWe4T-_LsNkoZCFRKP5PXJR9Nvc8oU1bYudHA6W7XUhQmk3DDkhjCMr8ZLjpje8a1U2Gm&quot;&gt;here&lt;/a&gt;.&lt;br />
---<br />
Adverts.ie: Download the award winning app for iOS or Android today. <a href="http://www.adverts.ie/mobile"&gt;http://www.adverts.ie/mobile</a> </td>
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tricky D

The good displaying emails have this instead.

<img src="https://b-static.net/images/emaillogo.png&quot; border="0" alt="Boards.ie" style="width:161px; height:23px; display:block" />

as opposed to

<img src="//s3-eu-west-1.amazonaws.com/b-static.net/images/emaillogo.png" border="0" alt="Boards.ie" style="width:161px; height:23px; display:block" />

So the diff looks like the src attribute.

Boards.ie: Mark

Thanks tricky D! Hopefully this helps solve the issue.

Boards.ie: Mark

Last request, could you please forward the broken e-mail to hello@boards.ie, tricky D?

tricky D

Done

Subject marked: FAO Mark (Fwd) New post in Aer Lingus Fleet Discussion

Boards.ie: Mark

Thanks

tricky D

FYI looks like

img src="//s3-eu-west-1.amazonaws.com/b-static.net/images/emaillogo.png"

should be

img src="http://s3-eu-west-1.amazonaws.com/b-static.net/images/emaillogo.png"

sticker

I've just had another issue with this problem - you sure its sorted boards? Cleared my old boards mails so just new ones after the fix and issue still occurring...

I was one of the first to post on this issue here:
https://www.boards.ie/vbulletin/showthread.php?t=2057806832

Boards.ie: Mark

Hi sticker,

For the most part, this issue is solved, but there seems to be some rare cases where it is happening. Unfortunately, we're unable to replicate it ourselves, which makes it difficult for us to be able to work on it further.

tricky D

I am still getting this and it seems to be getting worse. Pretty sure the solution is in post 17.

Boards.ie: Mark

Hi tricky D, we actually implemented a fix a good while back and haven't been sending mails with the old URL in some time. The suspicion is that there's something up with your Outlook Client and that you may need to clear the Image Cache.

tricky D

I am actually using Pegasus which does no mangling of code whatsoever. One of the main reasons I use it is for diagnosing exactly these types of issues as part of what I do work-wise (mail shots). It isn't an Outlook only issue.

Under the bonnet is; img src="//s3-eu-west-1.amazonaws.com/b-static.net/images/emaillogo.png

Selected header stuff

Subject: New post in Ryanair Staff Shortages - Up to 50 daily cancellations.

Message-ID: <010201604b64743f-2c284468-250f-4d91-9217-2987fd489366-000000@eu-west-1.amazonses.com>

Date: Tue, 12 Dec 2017 15:42:42 +0000

dotsman

I can confirm it has nothing to do with Outlook cache.

Not only is there nothing in my outlook cache, but the same broken emails don't work in Gmail (see first post) either.

Given the nature of it, that boards is sending out random broken emails to users, might there be a caching issue on your side (ie if you are using multiple nodes - have all of them been cleared/recycled since the fix was released?)

tricky D

It is due to the protocol being missing "http:" which the notoriously awful email html renderers are having trouble with. The issue does not arise when the protocol is present afaics.

My email doesn't use any caching.

Boards.ie: Ronan

The link in question is not missing it's protocol, it's simply in protocol agnostic format.

It would appear that some windows based clients are interpreting this proto agnostic link as a connection to a windows share though and causing issues.
To address this issue we've updated our code so that emails that are being sent out do not now contain these proto agnostic links but are hard coded to use https links instead.

Not sure why some users are still getting emails containing the old proto agnostic links - any attempt to replicate the issue here has generated an email with the correct protocol specific link.

sticker

I'm still getting this...??

tricky D

Same here and seems more frequent.

dotsman

Me too. A lot in the last few days.

sticker

Just got another today..???

sticker

See here

Boards.ie: Mark

I've asked the dev guys to look into this, but finding a solution will depend on us being able to replicate it. Sorry about that.

Scratch that: there has been something implemented, which should hopefully stop this from happening.