Useless support agents

LeinsterDub

I have to say you're latest batch of "support" agents are beyond useless . One of them couldn't understand that my Wifi and internet connection aren't the same thing and just couldn't grasp how I could be connected to Wifi and not the internet the other didn't even know you had logging in your modem.

Beyond bad

eir: Kyle

LeinsterDub wrote: »

I have to say you're latest batch of "support" agents are beyond useless . One of them couldn't understand that my Wifi and internet connection aren't the same thing and just couldn't grasp how I could be connected to Wifi and not the internet the other didn't even know you had logging in your modem.

Beyond bad

Hi there LeinsterDub

Thank you so much for the feedback.  I really appreciate you bringing this to our attention here.  Were you dealing with a spesific department or channel?

If you know, please don't hesitate to send this onto me and I'll make sure to escalate this back to them.

If you're still having issues, please let me know and I'll be more than happy to assist you further.

-Kyle

LeinsterDub

eir: Kyle wrote: »

LeinsterDub wrote: »

I have to say you're latest batch of "support" agents are beyond useless . One of them couldn't understand that my Wifi and internet connection aren't the same thing and just couldn't grasp how I could be connected to Wifi and not the internet the other didn't even know you had logging in your modem.

Beyond bad

Hi there LeinsterDub

Thank you so much for the feedback.  I really appreciate you bringing this to our attention here.  Were you dealing with a spesific department or channel?

If you know, please don't hesitate to send this onto me and I'll make sure to escalate this back to them.

If you're still having issues, please let me know and I'll be more than happy to assist you further.

-Kyle

I was dealing with your broadband support both via Chat and Phone . I honestly don't expect anyone to pay any heed to this feedback as Eir have decided to hire at the lowest possible cost, meaning qualified staff aren't hired.

eir: Kyle

LeinsterDub wrote: »

eir: Kyle wrote: »

LeinsterDub wrote: »

I have to say you're latest batch of "support" agents are beyond useless . One of them couldn't understand that my Wifi and internet connection aren't the same thing and just couldn't grasp how I could be connected to Wifi and not the internet the other didn't even know you had logging in your modem.

Beyond bad

Hi there LeinsterDub

Thank you so much for the feedback.  I really appreciate you bringing this to our attention here.  Were you dealing with a spesific department or channel?

If you know, please don't hesitate to send this onto me and I'll make sure to escalate this back to them.

If you're still having issues, please let me know and I'll be more than happy to assist you further.

-Kyle

I was dealing with your broadband support both via Chat and Phone . I honestly don't expect anyone to pay any heed to this feedback as Eir have decided to hire at the lowest possible cost, meaning qualified staff aren't hired.

Really appreciate the honesty, LeinsterDub.  I have now forwarded this thread onto both teams now

-Kyle

LeinsterDub

So I was told an engineer would call me within 3 days. This didn't happen . So back one too the unless "support" agents who informed me that the engineer attempted to call me  , a lie and that an appointment was booked. I guess it's for the customer to chase up Eir's scheduling ?

eir: Kyle

LeinsterDub wrote: »

So I was told an engineer would call me within 3 days. This didn't happen . So back one too the unless "support" agents who informed me that the engineer attempted to call me  , a lie and that an appointment was booked. I guess it's for the customer to chase up Eir's scheduling ?

Hi there LeinsterDub

I completely understand your frustration but I would suggest getting in touch with them directly or call 1800303733 and see if they can assist you with more detailed information regarding that

-Kyle