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Trouble closing my bank account

  • 25-10-2017 3:55pm
    #1
    Choppy56
    Registered Users, Registered Users 2 Posts: 2 ✭


    Hello Team,

    I'd like to close my bank account and I filled the Account Closure Form and made a request to transfer the money to my french account on 29th September. It's been a month since and I still have no news about my money..

    I called the Customer Services who told me he will call me back but I haven't heard from him yet..

    Is there something I did wrong ?

    Regards,
    Alexis


Comments

  • #2
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    Choppy56 wrote: »
    Hello Team,

    I'd like to close my bank account and I filled the Account Closure Form and made a request to transfer the money to my french account on 29th September. It's been a month since and I still have no news about my money..

    I called the Customer Services who told me he will call me back but I haven't heard from him yet..

    Is there something I did wrong ?

    Regards,
    Alexis

    Hi Choppy56,

    Thanks for getting in contact with us here.

    Can I ask if you've checked the spam and junk folders on your email as sometimes our emails can go into these folders automatically?

    Thanks again,
    Darren.


  • #3
    Choppy56
    Registered Users, Registered Users 2 Posts: 2 ✭Choppy56


    Hi Darren,

    Thanks for answering but I did check my spam folders and still nothing.
    Plus, I still have access to my bank account while it's supposed to be blocked.

    Regards,
    Alexis


  • #4
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    Choppy56 wrote: »
    Hi Darren,

    Thanks for answering but I did check my spam folders and still nothing.
    Plus, I still have access to my bank account while it's supposed to be blocked.

    Regards,
    Alexis

    I'm sorry to hear this Choppy56.
    In this case I'd ask you to raise this through the "Ask a question" section of your 365 online profile and the advisers there should be able to look into both your account information and the request to close your account to see why this hasn't been actioned for you yet.

    Thanks again,
    Darren.


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