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Cancellation query

  • 25-10-2017 9:57am
    #1
    gary314c
    Registered Users, Registered Users 2 Posts: 19 ✭


    Hi,

    In response to the price increase I was notified by letter about, I phoned to cancel my contract with eir on the 19th of October. It was confirmed over the phone that I had cancelled and that my broadband would cease on the 21st of October. 

    So far I've received no confirmation that the cancellation has been processed, or where to send the router. Also my broadband is still active so I'm wondering is there some issue with my cancellation?

    Thanks,
    Gary


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    gary314c wrote: »
    Hi,

    In response to the price increase I was notified by letter about, I phoned to cancel my contract with eir on the 19th of October. It was confirmed over the phone that I had cancelled and that my broadband would cease on the 21st of October. 

    So far I've received no confirmation that the cancellation has been processed, or where to send the router. Also my broadband is still active so I'm wondering is there some issue with my cancellation?

    Thanks,
    Gary
    Hi gary314c, 

    Thanks for getting in touch with us today. 

    I'm sorry to hear this. Feel free to PM me your account details and name on the account and I'll clarify this for you. 

    Thanks 

    Tracey 


  • #3
    gary314c
    Registered Users, Registered Users 2 Posts: 19 ✭gary314c


    eir: Tracey wrote: »
    gary314c wrote: »
    Hi,

    In response to the price increase I was notified by letter about, I phoned to cancel my contract with eir on the 19th of October. It was confirmed over the phone that I had cancelled and that my broadband would cease on the 21st of October. 

    So far I've received no confirmation that the cancellation has been processed, or where to send the router. Also my broadband is still active so I'm wondering is there some issue with my cancellation?

    Thanks,
    Gary
    Hi gary314c, 

    Thanks for getting in touch with us today. 

    I'm sorry to hear this. Feel free to PM me your account details and name on the account and I'll clarify this for you. 

    Thanks 

    Tracey 
    Just sent you a PM there


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    gary314c wrote: »
    eir: Tracey wrote: »
    gary314c wrote: »
    Hi,

    In response to the price increase I was notified by letter about, I phoned to cancel my contract with eir on the 19th of October. It was confirmed over the phone that I had cancelled and that my broadband would cease on the 21st of October. 

    So far I've received no confirmation that the cancellation has been processed, or where to send the router. Also my broadband is still active so I'm wondering is there some issue with my cancellation?

    Thanks,
    Gary
    Hi gary314c, 

    Thanks for getting in touch with us today. 

    I'm sorry to hear this. Feel free to PM me your account details and name on the account and I'll clarify this for you. 

    Thanks 

    Tracey 
    Just sent you a PM there
    Thanks. 

    I've responded to you there. 

    Thanks 

    Tracey 


  • #5
    gary314c
    Registered Users, Registered Users 2 Posts: 19 ✭gary314c


    Hi again,

    I’ve still not received any information on where to send the router. My service was deactivated on the 25th of October. I was told by email that I need to send the router back within 30 days or I would be charged but given no information on how to return it.

    Can you tell what I need to do to return the router?

    Thanks,
    Gary


  • #6
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    gary314c wrote: »
    Hi again,

    I’ve still not received any information on where to send the router. My service was deactivated on the 25th of October. I was told by email that I need to send the router back within 30 days or I would be charged but given no information on how to return it.

    Can you tell what I need to do to return the router?

    Thanks,
    Gary
    Hi Gary,

    If your account has been closed, our cancellations team should be able to arrange for a jiffy bag to be sent out to you if you give them another ring on 1901.

    Thanks for getting back in touch. You can view our returns process on the below link:

    https://www.eir.ie/equipmentreturns/

    - Adam


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