Screwed by Paddy

longshotvalue

I did a treble today, Kenya/Old Guard/Butan and took the prices, but of course Butan went of a much bigger price and i get told in the shop that there is no BOG in shop on multiples . The difference is massive as i took 8/11 and he went of 2/1.

Im reading their shop rules on the website and i cant see any mention of no BOG on multiples. ( my bet its in tiny text in the shop somewhere)

I'm pure livid at my own stupidity and the unbelievable ignorance of the guy in support i spoke to .

I'm raging as i actually rarely go to the trouble of having a multiple like this.

It'll go down as "not the end of the world" as i still collected. But i hate underhand stuff like this.

Ill assume that because i rarely bet im the only one stupid enough not to know this.

posturingpat

aidankkk wrote: »

I did a treble today, Kenya/Old Guard/Butan and took the prices, but of course Butan went of a much bigger price and i get told in the shop that there is no BOG in shop on multiples . The difference is massive as i took 8/11 and he went of 2/1.

Im reading their shop rules on the website and i cant see any mention of no BOG on multiples. ( my bet its in tiny text in the shop somewhere)

I'm pure livid at my own stupidity and the unbelievable ignorance of the guy in support i spoke to .

I'm raging as i actually rarely go to the trouble of having a multiple like this.

It'll go down as "not the end of the world" as i still collected. But i hate underhand stuff like this.

Ill assume that because i rarely bet im the only one stupid enough not to know this.

They've no obligation to pay Best odds. Its not underhand at all, if anything it just highlights one of the huge advantages of betting online.

It's a sickener for sure but it's a learning curve.

Keep the head up and hope its the first of many winners and then you'll have to start worry about them not giving best odds online either and other limitations that's when the annoyance really starts.

NinetyTwoTeam

Look on the bright side, 9 times out of 10 when an 8/11 shot drifts all the way to 2/1 your bet is dead.

Motivator

aidankkk wrote: »

I did a treble today, Kenya/Old Guard/Butan and took the prices, but of course Butan went of a much bigger price and i get told in the shop that there is no BOG in shop on multiples . The difference is massive as i took 8/11 and he went of 2/1.

Im reading their shop rules on the website and i cant see any mention of no BOG on multiples. ( my bet its in tiny text in the shop somewhere)

I'm pure livid at my own stupidity and the unbelievable ignorance of the guy in support i spoke to .

I'm raging as i actually rarely go to the trouble of having a multiple like this.

It'll go down as "not the end of the world" as i still collected. But i hate underhand stuff like this.

Ill assume that because i rarely bet im the only one stupid enough not to know this.

The only person that you got screwed by is yourself. You can’t blame Paddy Power, or anybody else for that matter, for your own stupidity and lack of knowledge.

You admitted you don’t bet often, so perhaps before you have a bet the next time check the T&Cs before crying over it.

Collie D

Motivator wrote: »

The only person that you got screwed by is yourself. You can’t blame Paddy Power, or anybody else for that matter, for your own stupidity and lack of knowledge.

You admitted you don’t bet often, so perhaps before you have a bet the next time check the T&Cs before crying over it.

I see you live up to your user name

longshotvalue

Motivator wrote: »

The only person that you got screwed by is yourself. You can’t blame Paddy Power, or anybody else for that matter, for your own stupidity and lack of knowledge.

You admitted you don’t bet often, so perhaps before you have a bet the next time check the T&Cs before crying over it.

I am blaming myself here but am pretty miffed at the tone of paddy powers support on the call after.

This is a small bet and i'm not particularly fussed about the payout. It says on the website that there is bog on all multiples and nowhere in the shop rules does it may anything different.

Anyway feck it . Im just annoyed with myself and its not often i think these shorties are value and i made a balls of a very rare shortie treble..

Unbelievably the tone of the paddy's support was very similar to yours.

Kablamo!

There should be a poster in each shop, two actually, one behind the counter and one on the shop floor with the rules of racing on it. It'd be covered in that I'm afraid.

Motivator

Motivator wrote: »

The only person that you got screwed by is yourself. You can’t blame Paddy Power, or anybody else for that matter, for your own stupidity and lack of knowledge.

No way to address a legend of horse racing on boards.ie!

Keep up the good work Aidan and bad luck with PP. I have to say I was under the impression they were BOG in shops and this seems to suggest they are: https://support.paddypower.com/app/answers/detail/a_id/887/~/best-price-guaranteed

If I was you I would send them that page and ask why they are lying to their customers online?

zimmermania

aidankkk wrote: »

I did a treble today, Kenya/Old Guard/Butan and took the prices, but of course Butan went of a much bigger price and i get told in the shop that there is no BOG in shop on multiples . The difference is massive as i took 8/11 and he went of 2/1.

Im reading their shop rules on the website and i cant see any mention of no BOG on multiples. ( my bet its in tiny text in the shop somewhere)

I'm pure livid at my own stupidity and the unbelievable ignorance of the guy in support i spoke to .

I'm raging as i actually rarely go to the trouble of having a multiple like this.

It'll go down as "not the end of the world" as i still collected. But i hate underhand stuff like this.

Ill assume that because i rarely bet im the only one stupid enough not to know this.

It is always disappointing when something like this happens,most punters would be aware the guarantee applies to singles only and to irish and uk racing only.

The guy you spoke to on the phone could do nothing for you but quote the rules of PP,he of course should be patient in explaining the rules to you.

There is nothing underhand about it as you suggest,all bookmakers have rules and punters should shop around for the best value,i you placed the bet in a Ladbrokes shop where I come from you would get the better sp if your bet was placed between 12 and 2.
Punters are often disappointed because they did not fully understand the rules and one guy I knew many years ago placed a bet on a football match and was shattered to find he was not paid even though his team won after extra time.

We live and learn and we have all made mistakes and hopefully we do not repeat them.

posturingpat

[Deleted User] wrote: »

No way to address a legend of horse racing on boards.ie!

Keep up the good work Aidan and bad luck with PP. I have to say I was under the impression they were BOG in shops and this seems to suggest they are: https://support.paddypower.com/app/answers/detail/a_id/887/~/best-price-guaranteed

If I was you I would send them that page and ask why they are lying to their customers online?

Hardly going to work when it clearly states the gp icon must be on the docket, clearly meaning its online betting.

posturingpat

zimmermania wrote: »

It is always disappointing when something like this happens,most punters would be aware the guarantee applies to singles only and to irish and uk racing only.

The guy you spoke to on the phone could do nothing for you but quote the rules of PP,he of course should be patient in explaining the rules to you.

There is nothing underhand about it as you suggest,all bookmakers have rules and punters should shop around for the best value,i you placed the bet in a Ladbrokes shop where I come from you would get the better sp if your bet was placed between 12 and 2.
Punters are often disappointed because they did not fully understand the rules and one guy I knew many years ago placed a bet on a football match and was shattered to find he was not paid even though his team won after extra time.

We live and learn and we have all made mistakes and hopefully we do not repeat them.

Every year there's a ridiculous amount of people crying about losing their antepost money when a hotpot is ruled out of Cheltenham. That's the one that really infuriates me.

posturingpat

posturingpat wrote: »

Hardly going to work when it clearly states the gp icon must be on the docket, clearly meaning its online betting.

"Clearly meaning its online betting" would be the words "Applies to online bets only" or "does not apply to shop bets". Not some casual remark about checking a betslip.

If it doesn't apply to shops, state that it doesn't apply to shops on the page where Paddy Power (not paddypower.com) tell the world that they are BOG on all UK and Irish horse racing, singles and multiples.

posturingpat

[Deleted User] wrote: »

"Clearly meaning its online betting" would be the words "Applies to online bets only" or "does not apply to shop bets". Not some casual remark about checking a betslip.

If it doesn't apply to shops, state that it doesn't apply to shops on the page where Paddy Power (not paddypower.com) tell the world that they are BOG on all UK and Irish horse racing, singles and multiples.

Right let him go on ahead and complain all he wants and waste his time.

posturingpat

posturingpat wrote: »

Right let him go on ahead and complain all he wants and waste his time.

Aidan I don't know how much money is involved and how much you care, but it would not take long to send a pleasant but firm note pointing out this discrepancy and asking for clarification around how you were supposed to know that your bet would be settled other than according to this well-publicised concession.

If their answer is the tiny print shop rules poster that isn't good enough.

I would say you've got a 50/50 chance of them settling in your favour unless you are factored as an online punter (possible) in which case no chance.

At the very least they should agree to amend the page in question, which would be a small victory!

posturingpat

[Deleted User] wrote: »

Aidan I don't know how much money is involved and how much you care, but it would not take long to send a pleasant but firm note pointing out this discrepancy and asking for clarification around how you were supposed to know that your bet would be settled other than according to this well-publicised concession.

If their answer is the tiny print shop rules poster that isn't good enough.

I would say you've got a 50/50 chance of them settling in your favour unless you are factored as an online punter (possible) in which case no chance.

At the very least they should agree to amend the page in question, which would be a small victory!

"If their answer is the tiny print shop rules poster that isn't good enough."
That's their rules, they'll be in plain sight in the shop and that's what they'll say, it's no more a 50/50 shot than I'm a unicorn.

longshotvalue

Deleted User wrote: »

Aidan I don't know how much money is involved and how much you care, but it would not take long to send a pleasant but firm note pointing out this discrepancy and asking for clarification around how you were supposed to know that your bet would be settled other than according to this well-publicised concession.

If their answer is the tiny print shop rules poster that isn't good enough.

I would say you've got a 50/50 chance of them settling in your favour unless you are factored as an online punter (possible) in which case no chance.

At the very least they should agree to amend the page in question, which would be a small victory!

It a small amount of money really i got 230 and would have got somewhere in the region of 600 with BOG

I'm really pointing out that their website says one thing, and they said there is tiny print in the offices that says another and have a terrible attitude in telling me that.

Its just a general perception for me that is wrong, unless you are silly enough to be betting in shop regular your wont know any of this.

Ahh feck em one of these days ill get a few of those big priced ones up and they'll need a wheelbarrow..

posturingpat

aidankkk wrote: »

It a small amount of money really i got 230 and would have got somewhere in the region of 600 with BOG

I'm really pointing out that their website says one thing, and they said there is tiny print in the offices that says another and have a terrible attitude in telling me that.

Its just a general perception for me that is wrong, unless you are silly enough to be betting in shop regular your wont know any of this.

Ahh feck em one of these days ill get a few of those big priced ones up and they'll need a wheelbarrow..

The link Orinoco is giving you is specifically a frequently asked question section about their website online offers.

It's unfortunate for you but as you seem to correctly be doing is put it down to experience.
I'm no big fan of bookmakers and some of their antics but I know a lot of people in your position previously and the only one to ever get anywhere was in a different bookmakers(where he'd be a regular and drop a lot of money) that was paid out the difference as a once off as a gesture of good will.

With regards the Customer care you should send an email off to them highlighting your situation and disappointment at the standard of care and you might get a free bet.

droidman123

A few years ago pp were bog on multiples but i think that was a special or something,even tbough it ran for a long time.they havnt been bog on multiples for a long time in shops,the only reason i know this is experience of betting,not because of any rules posted or not posted as the case may be

Raggaroo

Deleted User wrote: »

No way to address a legend of horse racing on boards.ie!

Keep up the good work Aidan and bad luck with PP. I have to say I was under the impression they were BOG in shops and this seems to suggest they are: https://support.paddypower.com/app/answers/detail/a_id/887/~/best-price-guaranteed

If I was you I would send them that page and ask why they are lying to their customers online?

The conditions on the website do say that BPG does not apply to combined horse bets - Does this mean accumulators ?

ziggy

This post has been deleted.

Francie Barrett

aidankkk wrote: »

It a small amount of money really i got 230 and would have got somewhere in the region of 600 with BOG

I'm really pointing out that their website says one thing, and they said there is tiny print in the offices that says another and have a terrible attitude in telling me that.

Its just a general perception for me that is wrong, unless you are silly enough to be betting in shop regular your wont know any of this.

Ahh feck em one of these days ill get a few of those big priced ones up and they'll need a wheelbarrow..

Yep. People are missing the point completely. Paddy Power and the rest of them are playing silly buggers when it comes to offers. They do it all the time. Promotions that are valid in-store only, or else only available online, or even in your case, promotions that are only valid in a certain combination online, but invalid in-store. They should really be taken to task by trading standards.

naughto

Why not use pp as you main betting account for a bit and hurt them where it counts with your long shot bets

longshotvalue

naughto wrote: »

Why not use pp as you main betting account for a bit and hurt them where it counts with your long shot bets

I normally use them anyway but am a small punter really. Iv i have 4 decent looking longshots i tend to go there for my l15 anyway and in those bog doesnt matter as the longshots always go off shorter.

Motivator

aidankkk wrote: »

Ahh feck em one of these days ill get a few of those big priced ones up and they'll need a wheelbarrow..

Not if you take the prices again you won’t 😂😂😂😂😂

Dice75

To be fair as others have said its clearly up in the shops.

Another to look out for is some online firms still haven't got to BOG on multiples which i got stung on with a double recently (i'd assumed all would be at this stage so hadn't checked)

HandsomeBob

Shops and online can have vastly different specials and offers, which is what you would have been looking for Aidan and thus no point searching the rules.

I always thought it's generally been known that if you do take the odds at the time of placing the bet, shops won't give best odds on multiples unless as someone pointed out already, you have the likes of Ladbrokes giving an OFFER of best odds within a certain timeframe in the day.

The Mig

aidankkk wrote: »

It a small amount of money really i got 230 and would have got somewhere in the region of 600 with BOG

I'm really pointing out that their website says one thing, and they said there is tiny print in the offices that says another and have a terrible attitude in telling me that.

Its just a general perception for me that is wrong, unless you are silly enough to be betting in shop regular your wont know any of this.

Ahh feck em one of these days ill get a few of those big priced ones up and they'll need a wheelbarrow..

Maybe you're the silly one for thinking offers online are the same as in the shop.