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Contract question

  • 21-10-2017 9:41am
    #1
    shamrockvilla
    Registered Users, Registered Users 2 Posts: 257 ✭✭


    Signed up yesterday to Eir mobile,I explicitly requested the 30 day contract at €30 per month.On downloading the app and entering my details I have noticed that I am on an 18 month contract.Can you please explain?


Comments

  • #2
    shamrockvilla
    Registered Users, Registered Users 2 Posts: 257 ✭✭shamrockvilla


    Hello! Next available customer representative will be with you shortly.

    You[10:17:06 AM] Signed up yesterday to Eir mobile,I explicitly requested the 30 day contract at €30 per month.On downloading the app and entering my details I have noticed that I am on an 18 month contract.Can you please explain?

    You[10:20:12 AM] Hi,anybody there?

    You[10:35:24 AM] can you give me a timescale on when the representative will reply?

    still waiting!


  • #3
    shamrockvilla
    Registered Users, Registered Users 2 Posts: 257 ✭✭shamrockvilla


    And.................still waiting for a representative to be with me shortly!
    80 minutes!


  • #4
    shamrockvilla
    Registered Users, Registered Users 2 Posts: 257 ✭✭shamrockvilla


    100 minutes,finally answered.


  • #5
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    shamrockvilla wrote: »
    Signed up yesterday to Eir mobile,I explicitly requested the 30 day contract at €30 per month.On downloading the app and entering my details I have noticed that I am on an 18 month contract.Can you please explain?
    Hi Shamrockvilla,

    Sorry to hear of the issues you've had getting through to an agent. Did you get this issue sorted or would you like me to look into it for you?

    - Adam


  • #6
    shamrockvilla
    Registered Users, Registered Users 2 Posts: 257 ✭✭shamrockvilla


    eir: Adam wrote: »
    Hi Shamrockvilla,

    Sorry to hear of the issues you've had getting through to an agent. Did you get this issue sorted or would you like me to look into it for you?

    - Adam

    I was told by the agent to ignore what it said regarding an 18 month contract on logging in to the app! I am not totally confident in what he told me and would appreciate if you could look into it.Thank you


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  • #7
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    shamrockvilla wrote: »
    eir: Adam wrote: »
    Hi Shamrockvilla,

    Sorry to hear of the issues you've had getting through to an agent. Did you get this issue sorted or would you like me to look into it for you?

    - Adam

    I was told by the agent to ignore what it said regarding an 18 month contract on logging in to the app! I am not totally confident in what he told me and would appreciate if you could look into it.Thank you
    Yeah I'll check on this for you. Can you PM me your number, PIN and full name please?

    - Adam


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