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Early Cancellation Charge still showing on bill

  • 17-10-2017 3:09pm
    #1
    chekhov
    Registered Users, Registered Users 2 Posts: 3 ✭


    You mistakenly added a 1070.18 + VAT early cancellation charge on my account even though the mobile phone was sent back well within 30 days. In fact the 30 days is still not expired.

    I called you this morning (only 2 sales rep today instead of the usual 4 it takes) and was told this was in error and has been taken off. Yet I look at my account now and the amount is still showing. Can you confirm how much the bill is going to be for my FIRST few weeks of actual service after nearly two months of no internet connection due to your first installation being messed up totally.

    AND now I discover you have added a 100 euro installation fee when your website AND the form signed by your representative state it is FREE installation!

    I await your response.


Comments

  • #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    chekhov wrote: »
    You mistakenly added a 1070.18 + VAT early cancellation charge on my account even though the mobile phone was sent back well within 30 days. In fact the 30 days is still not expired.

    I called you this morning (only 2 sales rep today instead of the usual 4 it takes) and was told this was in error and has been taken off. Yet I look at my account now and the amount is still showing. Can you confirm how much the bill is going to be for my FIRST few weeks of actual service after nearly two months of no internet connection due to your first installation being messed up totally.

    AND now I discover you have added a 100 euro installation fee when your website AND the form signed by your representative state it is FREE installation!

    I await your response.
    Hi chekhov,

    Sorry to hear of the issues you're having with your account. If you send me your full name and account number in a PM I'll look into this for you.

    - Adam


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