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Eir problem resolution Mayo

Misguided1 · 2017-10-12 12:35:01

Hi What is the typical turnaround time for resolving a fault on a phone line? We currently have a fault outstanding for weeks and the response on the phone is less than satisfactory. Thanks

12-10-2017 12:35pm

#1

Misguided1

Closed Accounts Posts: 215 ✭✭

Join Date: May 2011

Posts: 209

Hi
What is the typical turnaround time for resolving a fault on a phone line?
We currently have a fault outstanding for weeks and the response on the phone is less than satisfactory.

Thanks

0

Comments

#2 12-10-2017 3:07pm

eir: Adam

Closed Accounts Posts: 1,508 ✭✭✭

Join Date: March 2016

Posts: 1508

Misguided1 wrote: »

Hi
What is the typical turnaround time for resolving a fault on a phone line?
We currently have a fault outstanding for weeks and the response on the phone is less than satisfactory.

Thanks

Hi there,

The standard lead time to have a fault cleared on a line is 2-3 working days. I'm really sorry to hear that it's taking longer than this to have your issue resolved. Can you PM me your account number and full name please? I'll look into this for you.

- Adam

0