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payment missing

  • 11-10-2017 9:53am
    #1
    seanin4711
    Registered Users, Registered Users 2 Posts: 3,202 ✭✭✭


    paid sum from banking 365 to third party amount but they never received it.
    anyway of tracing where it went?
    can you call me plz?
    thanks
    john


Comments

  • #2
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi seanin4711,

    Thanks for your post here on Boards.

    We are sorry to hear this.

    Payments made to another Euro account would take up to 1 working day, International payments can take 3-5 working days.  

    You can request a proof of payment through the Online Service Desk when you are logged into 365 online.

    Thanks,

    Kareana


  • #3
    seanin4711
    Registered Users, Registered Users 2 Posts: 3,202 ✭✭✭seanin4711


    Bank of Ireland: Kareana wrote: »
    Hi seanin4711,

    Thanks for your post here on Boards.

    We are sorry to hear this.

    Payments made to another Euro account would take up to 1 working day, International payments can take 3-5 working days.  

    You can request a proof of payment through the Online Service Desk when you are logged into 365 online.

    Thanks,

    Kareana
    hi payment made over a month ago both has not reached payee,even with correct bic iban info


  • #4
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi seanin4711,

    Thanks for your post here on Boards.

    Please request a proof of payment through the Online Service Desk when logged into 365 as this will show all the details of the payment that you can provide to the payees bank.

    When requesting please include the dates and amount of the transfers please.

    Thanks,

    Kareana  


  • #5
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi seanin4711,

    Thanks for your post here on Boards.

    Please request a proof of payment through the Online Service Desk when logged into 365 as this will show all the details of the payment that you can provide to the payees bank.

    When requesting please include the dates and amount of the transfers please.

    Thanks,

    Kareana  


  • #6
    seanin4711
    Registered Users, Registered Users 2 Posts: 3,202 ✭✭✭seanin4711


    Bank of Ireland: Kareana wrote: »
    Hi seanin4711,

    Thanks for your post here on Boards.

    Please request a proof of payment through the Online Service Desk when logged into 365 as this will show all the details of the payment that you can provide to the payees bank.

    When requesting please include the dates and amount of the transfers please.

    Thanks,

    Kareana  
    did that yesterday,no response


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  • #7
    Bank of Ireland: Kareana
    Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi seanin4711,

    Thanks for your reply.

    Our response time through the online service day would be 2 working days max.

    Please be assured an advisor will be in touch with you shortly through the Online Service Desk.

    Please let us know if there is anything else we can help you with.

    Have a nice day.

    Thanks,

    Kareana


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