Problems obtaining UAN from Digiweb

snypers12

Apologies firstly if this is posted in wrong area

I am trying to move to sky for broadband and have got my UAN and phone number twice off digiweb. when i get onto sky they tell me these numbers arent matching. anyone else experience this and how did you get around the problem. i dont want to miss out on skys offer just because didgiweb are giving me wrong information

ED E

Which product do you have from Digiweb? If its Metro then you dont have a UAN.

snypers12

No the name of the package on my bill is fibre broadband home

ED E

Their sales system has never really worked for the Irish market. If they cant get it together give Vodafone/other your business.

snypers12

ED E wrote: »

Their sales system has never really worked for the Irish market. If they cant get it together give Vodafone/other your business.

That's what I'm trying to do. Trying to move to sky but they're telling me that the uan an phone number that digiweb have given me aren't matching. They've given the same numbers to me twice now. I can't move until they've given me the correct numbers.

ED E

Sky is the problem, not Digiweb.

snypers12

ED E wrote: »

Sky is the problem, not Digiweb.

O really? Any tips on what to say to sky? I've tried everything with them but getting no where. They keep telling me to get back onto digiweb

ED E

Cancel your existing service, wait for that to happen. Order as a new line with sky, wait two weeks for that kinda of order to go through (new phone number too), then broadband in another 10 days. If you can handle a month offline.

Or just pick somebody that isnt sky.

snypers12

ED E wrote: »

Cancel your existing service, wait for that to happen. Order as a new line with sky, wait two weeks for that kinda of order to go through (new phone number too), then broadband in another 10 days. If you can handle a month offline.

Or just pick somebody that isnt sky.

This crossed my mind. I asked sky earlier would this be an option and the said no because they need someone with a currently active phone line!!! Wrecking my head. Wanted to go with tgem cos of their dirt cheap offer at the min. Going with Vodafone now instead. It'll be dearer than digiweb in the long run but I'm leaving them now after it taking 3 phone calls and numerous emails to get my correct UAN and phone number

I don't know if this has changed in the last 18 months or whatever, but at that time, Sky would only carry out new line connections for their existing TV customers.