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Wrong contract, wrong amount useless customer service

  • 10-10-2017 10:35am
    #1
    ford2600
    Closed Accounts Posts: 4,457 ✭✭✭


    Hi
    I signed up with Eir about 6 weeks ago on a 30 day contract.

    They then email me my account details which has a 24 month contract in place with the wrong monthly amount.

    I've tried the
    live chat service- completely useless
    called customer support 7 times and despite promise also useless.

    They then go ahead an deduct the wrong amount from my account ( Iunderstand the first bill will be a part month plus full month, so that is not the issue)

    Before I close my account can anyone on here help


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    ford2600 wrote: »
    Hi
    I signed up with Eir about 6 weeks ago on a 30 day contract.

    They then email me my account details which has a 24 month contract in place with the wrong monthly amount.

    I've tried the
    live chat service- completely useless
    called customer support 7 times and despite promise also useless.

    They then go ahead an deduct the wrong amount from my account ( Iunderstand the first bill will be a part month plus full month, so that is not the issue)

    Before I close my account can anyone on here help
    Hi ford2600, 

    Thanks for getting in touch with us. 

    Apologies for the experience you've had with ourselves, I understand this is frustrating. 

    Would you like to PM me your account details and name on the account and I'll check this for you? 

    Thanks 

    Tracey 


  • #3
    Shuttle666
    Registered Users, Registered Users 2 Posts: 172 ✭✭Shuttle666


    ford2600 wrote: »
    Hi
    I signed up with Eir about 6 weeks ago on a 30 day contract.

    They then email me my account details which has a 24 month contract in place with the wrong monthly amount.

    I've tried the
    live chat service- completely useless
    called customer support 7 times and despite promise also useless.

    They then go ahead an deduct the wrong amount from my account ( Iunderstand the first bill will be a part month plus full month, so that is not the issue)

    Before I close my account can anyone on here help
    Welcome to the world of eir - it's actually gets worse when you try to close your account ............. I still waiting for eir to clarify my credit rating has not been impacted by their lack of intergrated systems and uncontactable teams.


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