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Discount remove from account early

  • 10-10-2017 8:38am
    #1
    Grumpypants
    Registered Users, Registered Users 2 Posts: 8,084 ✭✭✭


    Hi, I have a few discounts from signing up for my bundle for 1GBS FTTH/EIr TV/Mobile Unlimited (shown below) that run until November.

    Last weekend we added a second mobile to the bundle and it seems to have knocked off the 20 and 5 euro discounts early. The TV 15 euro discount is still there. 

    This is what we had. 
    • Promotion - Bundle Upgrade - 20 Euro off for 6 months €20.00 x 6 months ending November 2017
    • Promotion - Add TV - 15 Euro off for 6 months €15.00 x 6 months ending November 2017
    • Promotion - Online - 5 Euro off for 6 months €5.00 x 6 months ending November 2017
    [*]


    [font=GT-Walsheim-Regular, Arial, "Trebuchet MS", "Verdana sans-serif"]This is what is showing now. [/font]
    • Promotion - Add TV - 15 Euro off for 6 months €15.00 x 6 months ending November 2017
    [*]

    I spent about 3 hours with customer support yesterday trying to get it sorted. Is there any chance if I PM my account number etc you could sort it out for me? 

    Thanks. 


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Grumpypants wrote: »
    Hi, I have a few discounts from signing up for my bundle for 1GBS FTTH/EIr TV/Mobile Unlimited (shown below) that run until November.

    Last weekend we added a second mobile to the bundle and it seems to have knocked off the 20 and 5 euro discounts early. The TV 15 euro discount is still there. 

    This is what we had. 
    • Promotion - Bundle Upgrade - 20 Euro off for 6 months €20.00 x 6 months ending November 2017
    • Promotion - Add TV - 15 Euro off for 6 months €15.00 x 6 months ending November 2017
    • Promotion - Online - 5 Euro off for 6 months €5.00 x 6 months ending November 2017


    [*]


    [font=GT-Walsheim-Regular, Arial,]This is what is showing now. [/font]
    • Promotion - Add TV - 15 Euro off for 6 months €15.00 x 6 months ending November 2017


    [*]

    I spent about 3 hours with customer support yesterday trying to get it sorted. Is there any chance if I PM my account number etc you could sort it out for me? 

    Thanks. 
    [*]
    Hi Grumpypants, 

    Thanks for contacting us here. 

    I'm sorry to hear of the issues you are having with us. 

    Feel free to PM me your account details and name on the account and I'll look into this for you. 

    Thanks 

    Tracey 


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