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Leap Card fare refund?

  • 04-10-2017 7:48pm
    #1
    sheepers
    Registered Users, Registered Users 2 Posts: 53 ✭✭


    The 5.17pm service from Little Island to Cork was cancelled on Tuesday.

    Unfortunately, there were no notices indicating this at the Little Island station, so I tagged on and waited at the platform for the train. At about 5.25pm we were informed via the tannoy that the service was cancelled and a bus was 'on it's way' to take us instead, but no ETA could be given. At that point I called a friend to come pick me up.

    My leap card was charged for the maximum stops (€4.90). Will I get a refund for this, and who should I contact?


Comments

  • #2
    LXFlyer
    Registered Users, Registered Users 2 Posts: 18,287 ✭✭✭✭LXFlyer


    Ring the leapcard helpline.
    1850 824 824 as per the Leap website


  • #3
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,744 Mod ✭✭✭✭devnull


    sheepers wrote: »
    The 5.17pm service from Little Island to Cork was cancelled on Tuesday.

    Unfortunately, there were no notices indicating this at the Little Island station, so I tagged on and waited at the platform for the train. At about 5.25pm we were informed via the tannoy that the service was cancelled and a bus was 'on it's way' to take us instead, but no ETA could be given. At that point I called a friend to come pick me up.

    My leap card was charged for the maximum stops (€4.90). Will I get a refund for this, and who should I contact?

    Should tag off again when leaving in that circumstance ideally.


  • #4
    goingnowhere
    Registered Users, Registered Users 2 Posts: 4,292 ✭✭✭goingnowhere


    Tag off and it will cancel the transaction there an then


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