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What questions should I be asking

  • 03-10-2017 12:55pm
    #1
    whitesheep
    Closed Accounts Posts: 42 ✭


    I'm getting a new website developed. it's a full ecommerce site sellnig 3,000 products. I'm just wondering what questions I should be asking the web developers.
    Thanks
    Whitesheep


Comments

  • #2
    daymobrew
    Registered Users, Registered Users 2 Posts: 6,523 ✭✭✭daymobrew


    Approach it from a customer perspective - how easy will it be to navigate around, payments, order history. Will it have reviews?

    Then from your perspective - how to update, order processing, answering customer queries, moderating reviews.

    Other questions: mobile friendly, site speed, SEO setup.


  • #3
    Graham
    Moderators, Society & Culture Moderators Posts: 17,642 Mod ✭✭✭✭Graham


    Some starting questions:

    1) what experience do you have of developing e-commerce sites.
    2) what examples of previous e-commerce sites can you show me (then go test shopping).
    3) What ongoing support will you offer and how much will it cost. What response times for support. What hours covered for support.
    4) What e-commerce platform would you use.
    5) Who will load the product/price data. What format will you need it in.
    6) Who will write the product descriptions.
    7) Who will provide/optimise/load the product photographs
    8) Who will work out the taxonomy. Categories, subcategories, attributes etc. (don't underestimate how hard it can be to get this right)
    9) What payment processors would they use, why, what are the ongoing costs. Alternatively, ask if they can support your existing payment processor.


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