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Last Week's Top Five Queries (Week Ending 01.10.2017)

  • 02-10-2017 04:44PM
    #1
    Irish Water: Micheal
    Closed Accounts Posts: 141 ✭✭


    [font=Calibri, sans-serif][font=Calibri, sans-serif, serif, EmojiFont]1.       [/font]How do I claim a refund for a deceased customer?[/font]
    [font=Calibri, sans-serif] [/font]
    [font=Calibri, sans-serif]The executor of the estate can contact us on 1850 448 448 in order to update the account details to process the refund. Our lines are open from 9am until 5:30pm, Monday to Friday.

    If you have any other queries, please contact us here.[/font]
    [font=Calibri, sans-serif] [/font]
    [font=Calibri, sans-serif, serif, EmojiFont]2.       [font=Calibri, sans-serif, serif, EmojiFont]Can you tell me the depth of my drain?[/font][/font]
    [font=Calibri, sans-serif, serif, EmojiFont] [/font]
    [font=Calibri, sans-serif, serif, EmojiFont]If you would like to find out the depth of your drain, we recommend you contact your Local Authority, or if you send us a private mail with the following details, we can request this on your behalf: 

    - Name;
    - Address; and
    - Contact number.

    [/font]
    [font=Calibri, sans-serif, serif, EmojiFont]3.       [font=Calibri, sans-serif, serif, EmojiFont]If I take ownership of an existing property, which has an existing Irish Water connection, is there a fee applicable once a new house is built on its footprint?[/font][/font]
    [font=Calibri, sans-serif, serif, EmojiFont] [/font]
    [font=Calibri, sans-serif, serif, EmojiFont]If the new property is the same size as the one it’s replacing, there would be a small Works Fee, as the connection would have to be inspected by the Local Water Department.[/font]
    [font=Calibri, sans-serif, serif, EmojiFont] [/font]
    [font=Calibri, sans-serif, serif, EmojiFont]If the new building is significantly bigger (floor space) than the one it is replacing, depending on the Local Authority, there could be an infrastructure fee involved. The fee is calculated by the mechanisms applied by each Local Authority on 31 December 2013.[/font]
    [font=Calibri, sans-serif, serif, EmojiFont] [/font]
    [font=Calibri, sans-serif, serif, EmojiFont]4.       [font=Calibri, sans-serif, serif, EmojiFont]How do I update my Irish Water account details?[/font][/font]
    [font=Calibri, sans-serif, serif, EmojiFont] [/font]
    [font=Calibri, sans-serif, serif, EmojiFont]Please contact our Billing Department on 1850 448 448, Monday to Friday between 9:00am and 5:30pm, and a member of our team will be more than happy to update your account details.  Alternatively, please send us a private mail with your name, address and contact number and we can also assist. [/font]
    [font=Calibri, sans-serif, serif, EmojiFont] [/font]
    [font=Calibri, sans-serif, serif, EmojiFont]5.       [font=Calibri, sans-serif, serif, EmojiFont]Where can I find maps of my local area to proceed with a New Connections application?[/font][/font]
    [font=Calibri, sans-serif, serif, EmojiFont]We recommend you contact the Planning Department of your Local Authority, who will be able to provide you with a copy of local maps.[/font]
    [font=Calibri, sans-serif, serif, EmojiFont]Please do no hesitate to contact us here again should you have any further queries.[/font]


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