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Never received order?

  • 27-09-2017 8:20pm
    #1
    Atoms for Peace
    Closed Accounts Posts: 2,888 ✭✭✭


    I was due an order from a UK sports apparel site, I went to check the order status only to discover it has been listed as delivered.

    I have ordered from this site before with no problems, the only difference is now the courier is listed as Hermes PS, never heard of them.Those anybody know if this crowd operate here? From other threads I'm suspecting that fastway are their agents here.


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Go have a look in your green bin.


  • #3
    Atoms for Peace
    Closed Accounts Posts: 2,888 ✭✭✭Atoms for Peace


    The bins weren't but I had look-around the front of the house couldn't see anything.


  • #4
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    What does the tracking in Hermes say? Check tracking number on the fastway website or contact to check what their tracking number is.

    Also Contact the store, explain you never got it so they can investigate.


  • #5
    Atoms for Peace
    Closed Accounts Posts: 2,888 ✭✭✭Atoms for Peace


    I contacted the store and they got back to me with a copy of the invoice.
    It had signed for in my name by somebody else despite the address and phone number being correct, but thankfully the store agreed to resent my order with no fuss this time by DHL which I have subsequently received.


  • #6
    wmpdd3
    Registered Users, Registered Users 2 Posts: 9,625 ✭✭✭wmpdd3


    O interesting, do you think it was a neighbour or the courier? It will get to the point where couriers will photograph you accepting the parcel for proof!


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  • #7
    Atoms for Peace
    Closed Accounts Posts: 2,888 ✭✭✭Atoms for Peace


    wmpdd3 wrote: »
    O interesting, do you think it was a neighbour or the courier? It will get to the point where couriers will photograph you accepting the parcel for proof!

    Can't be certain since the courier never contacted me but either wouldn't surprise me, It really shouldn't happen through.


  • #8
    Ryxn
    Registered Users, Registered Users 2 Posts: 1 ✭Ryxn


    Ok I ordered from boohoo for clothes that's fine and everything the guy out the stuff in my recycling bin which I was out and he claimed online it was a safe location typically is if my recycling company wasn't collecting rubbish that morning my package inside I have no way of getting it back and have no idea where to even start on telling fastway or boohoo about this and I highly doubt I'll receive any refund I must of had the most unluckiest day yesterday


  • #9
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,109 Mod ✭✭✭✭whiterebel


    Ryxn wrote: »
    Ok I ordered from boohoo for clothes that's fine and everything the guy out the stuff in my recycling bin which I was out and he claimed online it was a safe location typically is if my recycling company wasn't collecting rubbish that morning my package inside I have no way of getting it back and have no idea where to even start on telling fastway or boohoo about this and I highly doubt I'll receive any refund I must of had the most unluckiest day yesterday

    If you re posting please use punctuation. Some full stops and commas would make it much easier to read.;)

    Anyway, contact Boohoo and tell them that you haven't received the package. Its not your fault if they are using imbeciles that put packages into bins.


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