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Eir broadband and sky q tv

  • 20-09-2017 9:01pm
    #1
    coco0981
    Registered Users, Registered Users 2 Posts: 1,298 ✭✭✭


    Hi
    I have sky q tv, switched today from sky broadband to eir broadband. Guy who came to install the fibre line hooked up an eir router but sky q box wouldn't connect, neither would a few other devices. Have put back in the sky q router and all seems OK. Does it make a difference or is a router just a router? The eir one isn't better or anything?


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    You cant change credentials on the Sky Hub and its likely they'll have yours disabled within a week at which point itll be useless.


  • #3
    coco0981
    Registered Users, Registered Users 2 Posts: 1,298 ✭✭✭coco0981


    ED E wrote: »
    You cant change credentials on the Sky Hub and its likely they'll have yours disabled within a week at which point itll be useless.

    So I may hook back up eir router?


  • #4
    The Cush
    Registered Users, Registered Users 2 Posts: 15,852 ✭✭✭✭The Cush


    coco0981 wrote: »
    So I may hook back up eir router?

    Open to correction on this but if you're a Sky fibre/bb subscriber your SkyQ box works through the Sky Hub/router, but if you now subscribe to another broadband provider then the SkyQ box uses its own mesh network for multiroom etc. and I assume it must be updated with your new WiFi network credentials to connect to the new router for internet connectivity.

    I don't have SkyQ so can't describe how you can do this with your new setup, maybe post over in the satellite forum and/or the Talk to Sky forum to get more accurate information.

    http://helpforum.sky.com/t5/Broadband/Sky-Q-without-sky-internet/td-p/2583022
    http://www.expertreviews.co.uk/tvs-entertainment/pvrs/1404726/how-to-fix-sky-q-connectivity-problems


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