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Appointment no-show for box installation

  • 20-09-2017 06:57PM
    #1
    blapabrew22
    Registered Users, Registered Users 2 Posts: 58 ✭✭


    Good evening,
    I recently was speaking with one of your customer service reps in arranging an additional multiroom box at my house.  The appointment was for yesterday afternoon, however no one showed up.  There was no call, text or email either to alert us that they were late, not able to make it, or missed us if we were unable to answer the door.

    Any advice on how I can find out what happened here?  Thanks.


Comments

  • #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    blapabrew22 wrote: »
    Good evening,
    I recently was speaking with one of your customer service reps in arranging an additional multiroom box at my house.  The appointment was for yesterday afternoon, however no one showed up.  There was no call, text or email either to alert us that they were late, not able to make it, or missed us if we were unable to answer the door.

    Any advice on how I can find out what happened here?  Thanks.
    Hi blapabrew22,

    I'm very sorry to hear that the technician didn't turn up to your home yesterday. Can you PM me your account number and full name please? I'll look into this for you.

    - Adam


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