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Landline not working - Broadband working fine

  • 19-09-2017 12:12PM
    #1
    Colm R
    Registered Users, Registered Users 2 Posts: 997 ✭✭✭


    Hi there.

    This is being dragging on for a while now, partly because I have left it slide. But its about time I got this fixed.

    As per this thread:
    http://www.boards.ie/vbulletin/showthread.php?p=104658327&utm_source=notification&utm_medium=email&utm_campaign=notification#post104658327

    I went ahead and logged a fault last week. September 12th. I heard nothing since and dialled 1901 this morning (option 2) to be told that the fault has been resolved and the line was tested. (automatic message). However I disagree, my landline is not working.

    I got through to an operator who asked for me to do the tests when I am at home (which is difficult as we have poor mobile reception). But either way, I tried this a few months ago and nothing came of it - i.e landline plugged in directly to phone socket - nothing works.

    But the real problem here is - as suggested in that thread, if you call my number, and the problem was in my house, would expect to hear the ringing tone. A call from any other phone to my home simply disconnects. 

    Let me who to PM and I will send you my a/c details.


Comments

  • #2
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Colm R wrote: »
    Hi there.

    This is being dragging on for a while now, partly because I have left it slide. But its about time I got this fixed.

    As per this thread:
    http://www.boards.ie/vbulletin/showthread.php?p=104658327&utm_source=notification&utm_medium=email&utm_campaign=notification#post104658327

    I went ahead and logged a fault last week. September 12th. I heard nothing since and dialled 1901 this morning (option 2) to be told that the fault has been resolved and the line was tested. (automatic message). However I disagree, my landline is not working.

    I got through to an operator who asked for me to do the tests when I am at home (which is difficult as we have poor mobile reception). But either way, I tried this a few months ago and nothing came of it - i.e landline plugged in directly to phone socket - nothing works.

    But the real problem here is - as suggested in that thread, if you call my number, and the problem was in my house, would expect to hear the ringing tone. A call from any other phone to my home simply disconnects. 

    Let me who to PM and I will send you my a/c details.
    Hi Colm R, 

    Thanks for getting in touch with us today. 

    Apologies for the delays in getting your service back up and running, I understand your frustration. 

    Feel free to PM me your account details and I'll look into this for you. 

    Thanks 

    Adam 


  • #3
    Colm R
    Registered Users, Registered Users 2 Posts: 997 ✭✭✭Colm R


    eir: Adam wrote: »
    Colm R wrote: »
    Hi there.

    This is being dragging on for a while now, partly because I have left it slide. But its about time I got this fixed.

    As per this thread:
    http://www.boards.ie/vbulletin/showthread.php?p=104658327&utm_source=notification&utm_medium=email&utm_campaign=notification#post104658327

    I went ahead and logged a fault last week. September 12th. I heard nothing since and dialled 1901 this morning (option 2) to be told that the fault has been resolved and the line was tested. (automatic message). However I disagree, my landline is not working.

    I got through to an operator who asked for me to do the tests when I am at home (which is difficult as we have poor mobile reception). But either way, I tried this a few months ago and nothing came of it - i.e landline plugged in directly to phone socket - nothing works.

    But the real problem here is - as suggested in that thread, if you call my number, and the problem was in my house, would expect to hear the ringing tone. A call from any other phone to my home simply disconnects. 

    Let me who to PM and I will send you my a/c details.
    Hi Colm R, 

    Thanks for getting in touch with us today. 

    Apologies for the delays in getting your service back up and running, I understand your frustration. 

    Feel free to PM me your account details and I'll look into this for you. 

    Thanks 

    Adam 
    Thanks Adam - sent that to you.

    Cheers
    -C


  • #4
    eir: Adam
    Closed Accounts Posts: 1,508 ✭✭✭eir: Adam


    Colm R wrote: »
    eir: Adam wrote: »
    Colm R wrote: »
    Hi there.

    This is being dragging on for a while now, partly because I have left it slide. But its about time I got this fixed.

    As per this thread:
    http://www.boards.ie/vbulletin/showthread.php?p=104658327&utm_source=notification&utm_medium=email&utm_campaign=notification#post104658327

    I went ahead and logged a fault last week. September 12th. I heard nothing since and dialled 1901 this morning (option 2) to be told that the fault has been resolved and the line was tested. (automatic message). However I disagree, my landline is not working.

    I got through to an operator who asked for me to do the tests when I am at home (which is difficult as we have poor mobile reception). But either way, I tried this a few months ago and nothing came of it - i.e landline plugged in directly to phone socket - nothing works.

    But the real problem here is - as suggested in that thread, if you call my number, and the problem was in my house, would expect to hear the ringing tone. A call from any other phone to my home simply disconnects. 

    Let me who to PM and I will send you my a/c details.
    Hi Colm R, 

    Thanks for getting in touch with us today. 

    Apologies for the delays in getting your service back up and running, I understand your frustration. 

    Feel free to PM me your account details and I'll look into this for you. 

    Thanks 

    Adam 
    Thanks Adam - sent that to you.

    Cheers
    -C
    Thanks, I'll come back to you soon through PM's. 

    Thanks 

    Adam 


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