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Last Week's Top Five Queries (Week Ending 17.09.2017)

  • 18-09-2017 4:03pm
    #1
    Irish Water: Louise
    Company Representative Posts: 174 Verified rep ✭


    1. I have an extra resident in my house. What do I do?
    Please contact out Domestic Billing line on 1850 448 448, Monday to Friday between 9am – 5:30pm and a member of our team will be more than happy to update your account details.

    2. I spotted an overflowing manhole when there is heavy rain fall. What do I do?
    You can call us on 1850 278 278 and we will look into this for you, or alternatively, you can send us the following details by private message:

    -Name;
    -Address;
    -Contact number;
    -Location of the manhole; and
    -How long it’s been overflowing.

    3. Why is the water off in Ratoath yet again?
    Parts of Rathoath, Kilbride and higher areas in Ashbourne, Co. Meath, may experience water outages or low pressure as a result of a fault at the Staleen Water Treatment Plant which occurred overnight on September 9th.

    The matter was resolved over the weekend, however, if you are still affected by this, please send the following details by PM:

    -Name;
    -Address; and
    -Contact Number.

    For service updates for your area see here.

    4. There is a smell of mould and musty taste from my tap water. What do I do?
    You can call us on 1850 278 278 and we will look into this for you, or alternatively, you can provide the following details by private message:

    -Name;
    -Address;
    -Contact Number;
    -If neighbours are affected;
    -If there are any particles present;
    -Any discolouration/odour/taste; and
    -If your cold kitchen tap is affected.

    5. Do you have more information on the road closure between Skerries and Rush
    Irish Water is investing €9.7 million in the Rush wastewater collection project which will benefit over 9,000 residents, tourists and the environment in Rush and will significantly improve the bathing water at South Beach Rush, North Beach and Harbour Road Beach by stopping the discharge of untreated wastewater (sewage) into the sea.

    At present approximately 75% of sewage generated in Rush discharges untreated into the Irish Sea. The foul sewer currently in place along the R128 is sub-standard and under capacity. This sewer surcharges in periods of high rainfall discharging raw sewage onto the road and adjacent waterways. The most recent event was 14 August 2017 after a period of heavy rainfall. The new pipe upgrade will eliminate this problem.

    You can find out more about this project here.


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