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Last Week's Top Five Queries (Week Ending 10.09.2017)

  • 11-09-2017 2:30pm
    #1
    Irish Water: Micheal
    Closed Accounts Posts: 141 ✭✭


    1. There is a smell of mould and musty taste from my tap water. How can you help me?

    We'll be happy to investigate this for you. Would you mind sending the following details in your PM?

    - Full Name;
    - Address and
    - Contact number

    Further information on how we treat your water can be found here (Link to water quality section of water.ie) 

    2. What information can you provide me on the Irish Water refund process?

    The government has announced that Domestic Water Charge refunds will be issued in the Autumn. Irish Water is working to ensure that this can be achieved as efficiently and accurately as possible. The vast majority of refunds should be paid before Christmas.

    Irish Water’s primary concern is that the payment of refunds is as straightforward as possible from a customer point of view and that those who made a payment to Irish Water are refunded with a minimum of delay, once Government has passed the legislation and provided the funding needed to allow for refunds. Almost 1m customers will be repaid their domestic water charges totalling €173m. 

    The cost of refunding customers will be approximately €5m to cover the cost of letters, cheques, a public information campaign and additional staffing to support the project including additional call centre staff to deal with customer queries.

    We are now putting a team in place to begin this work and we will communicate with customers advising them what they need to do to ensure their refund is paid correctly as soon as the legislation is passed.

    Customers do not need to contact Irish Water to get their refund. Irish Water will send a cheque to the account holder at their address. If customers have moved or if their personal details have changed they should please call 1850 448 448.


    3. A new family member is now living in my home. How do I register this with Irish Water? 

    Please contact our Domestic Billing line on 1850 448 448, Monday to Friday between 9:00am and 5:30pm and a member of our team will be more than happy to update your account details. 


    4. I have recently moved house - should I change my address online for refund?

    Irish Water will send a cheque to the account holder at their address. If customers have moved or if their personal details have changed they should please call 1850 448 448.

    5. Can I have some information on shuttle bus services during the closure of R128 for Irish Water works?

    Thanks for your query.

    The Rush-Lusk-Rush shuttle service will run from Skerries Road near Kilbush Lane, Rush, to Station Road, Lusk, and return. It will stop at all Dublin Bus Stops en-route as required.

    From Monday to Saturday two shuttle buses will run at peak times along the Rush-Lusk-Rush route and a shuttle bus will run from the Rush via Loughshinny to Skerries Train Station.

    For further information and Shuttle Bus Timetable, please see here.

    If you have any further questions, please don't hesitate to contact us.


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