tumble dryer issue

VandC

I have a beko dpu8360w, 2.5 years old, that doesn't work properly anymore. Firstly please excuse my ignorance at not knowing the names of the parts but I will do my best.

Basically the issue is that the clothes aren't drying. The machine seems to heat the clothes, but the water tank isn't filling with water. All filters are clear, as are the sponges. I have followed the troubleshooting in the manual, didn't resolve. The pump has been replaced by an appliance repair co who have confirmed that internal pipes are clear. Even with the new pump pretty much the same thing is happening except a teeny tiny amount of water went in the tank when I tried to dry clothes tonight. It's defo heating the clothes, I can feel it and water is accumulating down at the bottom behind the kick plate and it seems to be escaping a teeny bit out the door.

Any ideas what else it could be?

The Red Ace

With any reasonably newish dryer if you are drying with a small load set it on time rather than on sensor drying because the sensor can be picking up on drum heat rather than dry clothes. you don't say how long you have the dryer on for when you go to remove the clothes which you expect to be dry but assuming you have cleaned and occasionally washed out the condenser which is the aluminium box I would then suspect a problem with the heater unit

VandC

The Red Ace wrote:

With any reasonably newish dryer if you are drying with a small load set it on time rather than on sensor drying because the sensor can be picking up on drum heat rather than dry clothes. you don't say how long you have the dryer on for when you go to remove the clothes which you expect to be dry but assuming you have cleaned and occasionally washed out the condenser which is the aluminium box I would then suspect a problem with the heater unit

I've tried with the timer and same issue happens (with a large load). Since the "fix" I've left the clothes in for an hour and no water in tank. Before I realised it was broken the load was on nearly 3 hours before I realised something was wrong (I checked on them because it was taking so long). The clothes are definitely getting warmed - could it be the heater unit if this is happening? If it is the heater unit is it worth replacing? The filters were always kept clean, not just cleaned now cos an issue has arisen.

The Red Ace

Without seeing the dryer it is very hard to know what is going on but from your description of the problem if the heating unit is working correctly it should be condensing steam into water assuming there is moisture in the clothes. the heater will have two circuits so maybe one is down or the airflow is restricted or you have it selected for delicate drying which will keep it at lower heat drying. it will also have thermostats but if they go faulty you should have no heat. the element needs to be checked for starters

VandC

Thanks red ace. It's a heat pump dryer and I've since had an engineer out. Apparently the unit at the bottom is knackered and as it's sealed it can't be fixed...or at least not worth it....

Apparently clothes were just getting warm cos of the motor (or something I forget what the part was actually called) trying to work, it was warm so it heated the drum which heated the clothes.

So it's gone, and went dryer shopping at the weekend.

Thanks for your input red ace, appreciate it