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Increasing RAM invalidates warranty

  • 07-09-2017 12:10pm
    #1
    by8auj6csd3ioq
    Closed Accounts Posts: 1,124 ✭✭✭


    I was looking at a laptop and asked if the RAM could be increased. The sales man said there was no separate RAM cover it it and it would have to be opened and that would invalidate their warranty. Would opening it invalidate the sale of good and supply of services act


Comments

  • #2
    theteal
    Registered Users, Registered Users 2 Posts: 7,593 ✭✭✭theteal


    Warranty schmarranty - means nothing in Ireland. Consumer rights has nothing to do with warranty. If the item is faulty you're entitled to one of the 3 Rs. Granted you may have a case to prove when arguing over one of these closed unit devices.

    Side note: Is there even a spare slot for RAM? Not a fan of these new laptops.


  • #3
    TerrorFirmer
    Closed Accounts Posts: 29,930 ✭✭✭✭TerrorFirmer


    I'd say he's correct in this particular case - some laptops have accessible undersides and replacing ram or hard drives is simple and straight forward.

    However, increasingly in the past few years laptops have no access to these components and you literally have to remove the back cover, unscrew the motherboard, and to remove it completely to replace or upgrade ram - this involves disconnecting a number of internal connectors and ribbon cables also.

    A casual user could easily damage something or make a mess of it doing it with one of the laptops where this is necessitated.


  • #4
    TallGlass
    Closed Accounts Posts: 4,935 ✭✭✭TallGlass


    Don't mind what he says. The only thing I would be worried about is if you come across a sticker or something that says on it 'Warranty void if removed', other than seeing that, work away.


  • #5
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Is it an ultrabook or something close? If so you can bet your bottom dollar it'll be soldered RAM so there is no changing.


  • #6
    GarIT
    Registered Users, Registered Users 2 Posts: 8,671 ✭✭✭GarIT


    Tessa Spicy Hairbrush wrote: »
    Would opening it invalidate the sale of good and supply of services act

    This is being argued a lot lately, more so in other countries. There is no law to define this either way only previous cases. Typically the sale of goods... act would be used in the small claims court. Whether or not it is invalidated it up to the judge on the day, I've been talking to a judge about this (possibly 4 years ago now) and was told that yes, if you touch a screwdriver to a screw you lose any protection under that act (especially with the more technically illiterate judges).

    The problem is that if you change the ram, hard drive or any other component while not properly earthed you could destroy that component or the motherboard. Typically in the SCC it is up to the company to explain how the issue isn't their fault if they don't want to pay out but if you modify the device in any way it becomes your responsibility to prove that is their fault and that your actions didn't break it.


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