No contact 6 weeks after application emailed

Build1

Hi there, sent a new connection application form for sligo area by email on 26/07/17. Have received no confirmation of receipt or any other contact to date re:same. Also filled out an online enquiry form on the website but have received no response.

How can I confirm that this is in process?

Irish Water: Siobhan

Hi Build1,

Thank you for your query.

We will be happy to look into this for you. Would you mind sending us a Private Message with the following details:

- Your Full Name,
- Contact Number,
- Connection Address &
- Further details about the type of connection

Thank you in advance.

Kind Regards,
Siobhan

Build1

Hi Siobhan,

Has there been anything further on this? We are keen to avoid delays with building works so would like to ensure the application is in process at this stage.

Thank you.

Irish Water: Siobhan wrote: »

Hi Build1,

Thank you for your query.

We will be happy to look into this for you. Would you mind sending us a Private Message with the following details:

- Your Full Name,
- Contact Number,
- Connection Address &
- Further details about the type of connection

Thank you in advance.

Kind Regards,
Siobhan

Irish Water: Siobhan

Hi Build1,

Apologies for the delay in responding to you. We have requested an update on your behalf and a member of our team will contact you by Private Message as soon as we have further information.

Thank you for your continued patience.

Kind Regards,
Siobhan

Effects

Ring them. Irish Water are completely useless. They don't really respond to emails. 
I've applied for a new connection and they still haven't provided a bill for the works. Six months later. 

Irish Water: Agata

Effects wrote: »

Ring them. Irish Water are completely useless. They don't really respond to emails. 
I've applied for a new connection and they still haven't provided a bill for the works. Six months later. 

Hi Effects,

We will follow up on your application. Would you mind sending us a PM with the following details:

- Your Full Name,
- Contact Number,
- Connection Address &
- Further details about the type of connection

Thanks,
Agata

Effects

I've sent you a PM with the details. 
Unfortunately every time I receive an email from Irish Water it comes from a different person. 
I haven't received an updated offer letter. The most recent email mentions a standard works fee but I haven't received an offer letter in relation to this. 

Irish Water: Siobhan

Hi Effects,

Thanks for your message.

A member of our team will respond to your PM shortly.

Kind regards,
Siobhan

Effects

Your new connections team is a joke. Your customer service is a joke. I've just got off the phone with you to find absolutely nothing has been done in over a month when I first contacted you in relation to the works fee being incorrect. 

Irish Water: Mairead

Hi Effects,

We're very sorry to hear this and a member of our team will follow up and update you via private message.

Thanks,
Mairead

Effects

Just the usual unhelpful message by PM. 

"Currently following up with the relevant department regarding this matter and will revert back to you with an update."

The relevant department then either doesn't respond or responds with no help as they haven't looked at the issue properly. 

I'm not going to pay Irish Water for a works bill when no work is being carried out. It's not that hard to understand. 

Irish Water: Mairead

Hi Effects,

Effects wrote: »

Just the usual unhelpful message by PM.

"Currently following up with the relevant department regarding this matter and will revert back to you with an update."

The relevant department then either doesn't respond or responds with no help as they haven't looked at the issue properly.

I'm not going to pay Irish Water for a works bill when no work is being carried out. It's not that hard to understand.

Please accept our apologies for the delay in response as we were following up on this for you and a member of our team has contacted you via PM with an update.

Thanks,
Mairead